Ana Bolena Guerrero G

• Coordinated schedules and timelines for events.
• Coordinated with participating vendors during event planning.
• Established working relationships with clients by organizing various events.
• Performed event coordination for larger parties and gatherings.
• Managed event logistics and operations.
• Conferred with event staff at event site to coordinate details.
• Performed face-to-face meetings to finalize contract for services and event details.
• Corresponded with clients to answer questions and resolve issues.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Hired, trained and supervised volunteers and support staff required for events.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Consulted with customers to determine objectives and requirements for events.
• Coordinated florists, photographers, and musicians for events.
• Developed post-event reports to determine effectiveness of each event.
• Reviewed event bills to confirm accuracy and approve payment.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.

• Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
• Organized classroom resources and lesson supplies for teachers.
• Backed up staff by assisting with difficult behavioral situations.
• Coordinated learning-focused program to help children build foundational knowledge.
• Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
• Implemented balanced schedules of age-appropriate learning, rest and play.
• Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Stayed current on guidelines to maintain compliant program operations.
• Modernized instructional plans and educational approaches to enhance student learning.

• Graded and evaluated student assignments, papers, and course work.
• Supported student physical, mental, and social development using classroom games and activities.
• Planned and implemented integrated lessons to meet national standards.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proved successful working within tight deadlines and a fast-paced environment.

• Developed strong communication and organizational skills through working on group projects.
• Developed and maintained courteous and effective working relationships.
• Provided professional services and support in a dynamic work environment.
• Applied effective time management techniques to meet tight deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Learned and adapted quickly to new technology and software applications.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.

• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in a team environment.
• Gained strong leadership skills by managing projects from start to finish.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Prepared comprehensive English curriculum for multiple classes.
• Led interesting and diverse group activities to engage students in course material.
• Prepared and implemented lesson plans covering required course topics.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Attended department meetings to develop and update course curricula.
• Designed and implemented assessments to measure student progress in English language learning.
• Coordinated activities to encourage interest in reading.
• Evaluated and graded students' essays, projects and exams.
• Participated in department and employee team meetings to discuss student performance and academic achievement.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated customer service staff performance and provided constructive feedback.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Used company's software to keep records of customer interactions, customer accounts, and file documents.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Opened and maintained goal's customer accounts by recording account information.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Coordinated responses for key accounts, using business acumen, and attention to detail to balance company and customer demands.

• Researched and wrote contracts, agreements and proposals.
• Developed strategies for court proceedings and negotiations.
• Counseled clients on potential outcomes of legal matters.
• Reviewed and analyzed pertinent state and federal laws and legal precedents.
• Communicated with clients and collected information to research cases and prepare settlement offers.
• Minimized risk exposure through careful advice on business operations and strategic plans.
• Negotiated settlements with opposing counsel.

• Researched and resolved barriers to successful system functionality, improving support and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
• Led technology roadmapping, conducting research, development and installation according to deployment specifications.
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Maintained licensing contracts with vendors.
• Created implementation methodologies to control project costs and meet deadlines.
• Simplified application and resource provisioning.
• Documented specialized data and requirements to address business demands.

• Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
• Conducted market research and reported on clients' competition.
• Achieved client vision and marketing objectives by collaborating with various departments.
• Consulted with clients on business issues and developed innovative proposals.

Active participation in the research, development and publication process of the National Economic and Social Situation Report - Cundinamarca.

Member of the working group along with the Department of District Planning for the elaboration of the Competitiveness and Productivity Plan for the Bogotá-Cundinamarca Region 2004-2019.

Member of the working group Internal Agenda delivered to the Department of National Planning.

Logistical support in the formation and execution of the Central Region project.

Coordination and evaluation of the Indicative and Action Plans of the decentralized entities belonging to the Government of Cundinamarca.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Projection of management reports, balance of operations and securities.
• Investigation and subsequent report on investor preferences.
• Coordinated with the commercial and operational area the stock market transactions that were carried out daily, confirming with the clients the characteristics that the commercial area negotiated and later with the operative area the respective fulfillment and payment of the same.