Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Ana Valcarcel Franco

Centennial

Summary

Hello, my name is Ana Valcarcel Franco, I am a 19 year old student at the Community College of Aurora. I deeply enjoy working with and for the community and search to grow my skills with your company so we can build together! I have experience delivering customer service and administrative excellence. I love being part of a team but I can most definitely bloom in a independent position. I can't wait to work with you!

Overview

6
6
years of professional experience

Work History

Receptionist

Community College of Aurora
08.2024 - 08.2025
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

Volunteer

Global Village Academy
05.2019 - 05.2019
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

Associate of Arts - Art Therapy

Community College of Aurora
Aurora, CO
12-2025

Skills

  • Office administration

  • Scheduling

  • Project management

  • File management

  • Service-oriented mindset

  • Tech-Savvy

  • Telephone skills

  • Data inputting

  • Security awareness

  • Positive and professional

  • Greeting and seating clients

Languages

Spanish
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Digital Art and Animation
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Receptionist

Community College of Aurora
08.2024 - 08.2025

Volunteer

Global Village Academy
05.2019 - 05.2019

Associate of Arts - Art Therapy

Community College of Aurora

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Ana Valcarcel Franco