Ana Salcedo
Denver
Summary
Dynamic and dependable professional with a proven track record at Cricket Wireless, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering teamwork. Adaptable and detail-oriented, I effectively trained new staff and contributed to a positive work environment, driving sales and maintaining high service standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RCNA
Westwood Post Acute
11.2022 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Janitor
Merchant Business Maintanance
02.2022 - 02.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Representative
Cricket Wireless
02.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Boosted sales revenue by skillfully promoting diverse service options.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Assigned and designated job territories to customer care staff according to performance and history.
- Trained new personnel regarding company operations, policies and services.
Education
West High School
Denver, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organization and time management
- Verbal communication
- Active listening
Certification
- RCNA License - November, 2023
Languages
Spanish
Full Professional
Timeline
RCNA
Westwood Post Acute
11.2022 - 05.2025
Janitor
Merchant Business Maintanance
02.2022 - 02.2023
Customer Representative
Cricket Wireless
02.2022 - 11.2022
West High School
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