Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ana Mendez

Commerce City

Summary

Compassionate and detail oriented Certified Medical Assistant with 6+ years of experience supporting patients in fast paced healthcare environments. Skilled in patient advocacy, chronic disease management support, clinical intake, EHR documentation, referral coordination, and resolving patient concerns independently and professionally. Strong ability to multitask, communicate effectively, and navigate complex healthcare systems while maintaining excellent patient care and workflow efficiency. Experienced working collaboratively with providers and healthcare teams to ensure continuity of care and positive patient outcomes

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Advocate

Ro
New York
01.2026 - Current
  • Educated patients about treatment options and healthcare resources.
  • Coordinated care plans with healthcare providers and support teams.
  • Assisted patients in navigating insurance processes and benefits.

Certified Medical Assistant

AfterOurs Urgent Care
08.2025 - Current
  • Perform rapid intake, triage, and vital signs
  • Conduct EKGs, injections, phlebotomy, specimen collection, and POCT
  • Assist with minor procedures, wound care, and splinting
  • Maintain exam readiness and infection control compliance

Triage Medical Assistant

Gastroenterology of the Rockies
01.2025 - 12.2025
  • Handle 100+ patient calls daily for scheduling, triage, and follow-ups.
  • Conduct virtual rooming (medications, allergies, symptoms, medical history).
  • Communicate provider recommendations clearly to ensure patient understanding.
  • Manage EMR documentation and multi-provider schedules.

Certified Medical Assistant

Uchealth Primary Care
Greenwood Village
10.2021 - 04.2023
  • Coordinated appointments, referrals, and help providers obtain preventative care gaps.
  • Maintained documentation accuracy in Epic EMR.
  • Provided patient education and supported daily clinical operations
  • Communicate with patients through Epic within a 24 hours timeframe
  • Assisted with EKGs, wound care, blood draws and POCT testing

Education

High School Diploma -

William Smith
Aurora, CO

Medical Assistant Certification -

Pickens Technical College
Aurora, CO

Skills

Patient Advocacy EHR/EMR Management Clinical Intake Referral Coordination Medical Terminology Care Gap Closure Patient Follow-Up Healthcare Navigation Professional Communication Problem Resolution Fast Paced Multitasking Computer Proficiency Team Collaboration HIPAA Compliance

Certification

  • Certified Medical Assistant (CMA), NHA
  • CBLS Certification, CPR & AED

Timeline

Patient Advocate

Ro
01.2026 - Current

Certified Medical Assistant

AfterOurs Urgent Care
08.2025 - Current

Triage Medical Assistant

Gastroenterology of the Rockies
01.2025 - 12.2025

Certified Medical Assistant

Uchealth Primary Care
10.2021 - 04.2023

High School Diploma -

William Smith

Medical Assistant Certification -

Pickens Technical College
Ana Mendez