Ana Espino
Brighton
Summary
Results-oriented professional with extensive experience in customer service and quality control. Adept at providing exceptional customer support by identifying needs, resolving issues efficiently, and ensuring customer satisfaction. Strong attention to detail and analytical skills, with a proven ability to maintain high standards of quality in product and service delivery. Skilled in implementing and managing quality control procedures, troubleshooting, and working collaboratively with teams to drive improvements. Committed to delivering superior service while maintaining compliance with company standards and best practices.
Overview
6
6
years of professional experience
Work History
Quality Control Manager
Elevation Labs Colorado
07.2018 - 03.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Collected and analyzed material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Dental Office Manager
Kids Choice Dental, Vision And Braces
11.2013 - 03.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Push Academy
Denver, CO05-2013
Skills
- Customer satisfaction
- Quality process and inspectionm
- Team support and oversight
- Operational excellence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control Manager
Elevation Labs Colorado
07.2018 - 03.2020
Dental Office Manager
Kids Choice Dental, Vision And Braces
11.2013 - 03.2017
High School Diploma -
Push Academy
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