An Tran
Accounting Technician II
Denver
Summary
I am well-qualified for the Accounting Technician III position with the State of Colorado, bringing extensive experience and a solid educational background in accounting. My role as an Accounting Technician II at the Community College of Denver has equipped me with robust skills in processing student and departmental payments, managing complex financial transactions, and ensuring compliance with fiscal policies and GAAP. I have effectively handled tasks such as posting payments, preparing in-house payment plans, reconciling accounts, and coordinating with Financial Aid for Title IV funds. My previous experience as an Accounting Technician I further strengthened my customer service abilities and attention to detail through daily interactions with students and staff, managing cash drawers, and processing bank deposits. Additionally, my proficiency in Banner, CashNet, and Microsoft Office Suite, coupled with my bilingual capabilities in Vietnamese, make me a strong candidate for this position. My commitment to accuracy, strong work ethic, and ability to adapt to new challenges will enable me to contribute effectively to the Fiscal Services team.
Overview
9
9
years of professional experience
Work History
Accounting Technician II
Community College of Denver
02.2023 - Current
- Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Improved cash flow management with precise monitoring of accounts receivable and timely collection efforts.
- Enabled more informed investment decisions by conducting thorough risk assessments for potential acquisitions or projects.
- Interact daily with students, faculty, and staff to interpret and resolve issues in person, at the window, and over the phone.
- Post all student and departmental payments, ensuring accuracy and compliance with fiscal rules and GAAP.
- Evaluate and verify detail codes, payment codes, and FOAP’s for departmental posting.
- Prepare, track, and revise the in-house payment plan, ensuring students are flagged correctly to avoid late fees.
- Send notices and contact students regarding BankMobile: Reversal and Returns, Stale refunds, and Inactive accounts.
- Communicate with Financial Aid for Title IV pullbacks and/or transfer funds to K615 account after approval.
- Apply and reconcile Bookstore and RTD Pass charges.
- Process returned items, chargebacks, and NBS disputes.
- Perform monthly cash audits with Cashier’s office staff.
- Back up other Cashier positions and assist in completing duties such as issuing Credit Card and ACH refunds, running manual and automated refunds, posting Third party and VA payments, posting collections, and tax offset payments.
Accounting Technician I
Community College of Denver
02.2022 - 02.2023
- Assisted in the development of long-term business strategies through insightful analysis of financial trends and projections based on historical data.
- Increased team productivity by providing ongoing training and support for accounting staff members.
- Streamlined accounting processes by implementing efficient software solutions and organizational methods.
- Strengthened decision-making processes by providing key stakeholders with accurate financial reports on a timely basis.
- Provided daily customer service at the Cashier window, via email, and phone calls from students, departments, and third-party payers.
- Answered incoming calls and responded to student emails regarding billing issues, refund preferences, active holds, payment options, general collection questions, and third-party refund processes.
- Maintained strict confidentiality of all information under FERPA.
- Acted as custodian of a daily cash drawer, ensuring full compliance with all cashiering procedures.
- Performed general office support tasks, including maintaining and organizing student payment agreements, typing, scanning, copying, and collating work-related letters and forms.
- Reconciled daily batches, ensuring payments were posted to correct detail/item/payment codes for students and departments.
- Prepared bank deposits by batching daily money received, filling out deposit slips, and sending them to Garda Wells Fargo.
Office Support II
Denver Center for International Studies
09.2021 - 01.2022
- Maintained strict confidentiality of sensitive company information while handling various administrative tasks.
- Improved interdepartmental communication by organizing regular team meetings and fostering open dialogue between staff members.
- Implemented time management strategies to ensure timely completion of tasks and projects, meeting critical deadlines consistently.
- Developed strong relationships with external partners such as suppliers or service providers to ensure seamless operations within the office setting.
- Performed various basic office duties, including greeting visitors, filing, and answering phone calls.
- Organized and input data and information using district applications and other network software.
Testing Center Support Assistant
Community College of Denver
05.2015 - 09.2021
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Handled escalated customer complaints professionally, working towards satisfactory resolutions for all parties involved.
- Performed multitask duties such as proctoring, front counter help desk, and back-office assistance.
- Assisted and interacted daily with students, staff, faculty, administrators, parents/guardians, and visitors in person and on the phone.
Education
Bachelor of Science - Bachelor of Science in Accounting
Metropolitan State University of Denver
Denver, Colorado 05.2001 -
Associate of Applied Science - Associate of Applied Science in Accounting
Community College of Denver
Denver, Colorado 05.2001 -
Skills
Accounting and bookkeeping
Tax Preparation
Technology Integration
Debt management
- Bilingual (Vietnamese)
- WebEx & Zoom
- Google Drive
- Banner & CashNet
- Microsoft Office Suite
- Attention to Detail
- Teamwork
- Customer Service
- Responsibility
- Patience
- Strong Work Ethic
- Willingness to Learn
Timeline
Accounting Technician II
Community College of Denver
02.2023 - Current
Accounting Technician I
Community College of Denver
02.2022 - 02.2023
Office Support II
Denver Center for International Studies
09.2021 - 01.2022
Testing Center Support Assistant
Community College of Denver
05.2015 - 09.2021
Bachelor of Science - Bachelor of Science in Accounting
Metropolitan State University of Denver
05.2001 -
Associate of Applied Science - Associate of Applied Science in Accounting
Community College of Denver
05.2001 -