Amy Williams
Highlands Ranch
Summary
Resourceful Inbound Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, problem-solving, and workflow optimization. Excel in communication, team collaboration, and adaptability, ensuring seamless operations and enhanced customer satisfaction.
Overview
6
6
years of professional experience
Work History
Fraud inbound specialist
Nordstrom
Denver
06.2025 - Current
- Managed inbound communications to ensure prompt customer support and satisfaction.
- Collaborated with team members to streamline processes for improved efficiency.
- Analyzed patterns in transactions to identify potential fraudulent activities.
- Identified customer needs by asking probing questions and actively listening to responses.
Financial Specialist II
Nordstrom
08.2022 - 07.2025
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
SERVICE REPRESENTATIVE
Addeco
04.2021 - 04.2022
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate system
Customer Service Representative
Deckers Outdoor Corporation
10.2020 - 04.2021
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established relationships with existing customers to promote new product or service opportunities.
- Utilized broad knowledge to recommend solutions to potential customers.
- Built relationships, earning client trust through listening to drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Guard
Allied Universal
05.2019 - 08.2020
- Did dishes after lunch,snack and dinner
- Help the cook prepare food and make sure everything was ready to serve
- Help get water and drinks ready for residents and help bring them into the dining area
- Check building and make sure everything is secure
- Make badges for visitors and workers who comes into the fulfillment center
Education
High School Diploma -
Rangeview High School
Aurora, COSkills
- Excellent communication and listening skills Exceptional customer
- Service skills Dependable, motivated, passionate and positive worker
- Innovative and effective conflict resolution skills Works well
- Independently and in a team environment Knowledgeable about
- Skincare products, make-up and quick learner Passionate about
- Helping others improve their self-esteem and confidence
- Financial Services
- Inbound communication
- Fraud analysis
Timeline
Fraud inbound specialist
Nordstrom
06.2025 - Current
Financial Specialist II
Nordstrom
08.2022 - 07.2025
SERVICE REPRESENTATIVE
Addeco
04.2021 - 04.2022
Customer Service Representative
Deckers Outdoor Corporation
10.2020 - 04.2021
Security Guard
Allied Universal
05.2019 - 08.2020
High School Diploma -
Rangeview High School