Amy Thompson
Frederick
Summary
I am a Department Manager at Jax Mercantile with a proven track record in inventory management and enhancing customer satisfaction. I am skilled in staff training and development, including being proactive on learning new departments myself to help out with staff shortages wherever needed, fostering a positive work environment while effectively scheduling to meet business needs. I have many strong customer relationships through attentive service and communication. I also have strong working relationships with my fellow coworkers by being willing and able to help wherever I am needed. I have a strong work ethic. I have a great attendance record and I always try to be available for my team even when not working. I have very good relationships that have now extended beyond the doors of the location that I currently work in within Jax itself. I also have good working relationships with buyers both in my department and within other departments as well.
Thank you for considering me for the Store manager position!
Overview
23
23
years of professional experience
Work History
Department Manager
Jax Mercantile
10.2017 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Improved customer satisfaction through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with customers, ensuring timely deliveries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Lead Trainer
Bed Bath & Beyond
11.2013 - 10.2017
- Organized regular workshops and seminars to keep staff updated on industry trends and best practices in customer service management.
- Mentored junior employees in developing their problem-solving skills, fostering a culture of continuous learning and development within the team.
- Implemented performance metrics to track progress and identify areas for improvement in customer service delivery.
- Assessed individual strengths across the team, assigning tasks accordingly to maximize overall effectiveness.
- Designed targeted training programs to address specific skill gaps among team members, leading to improved performance levels.
- Provided coaching and mentoring to employees.
Assistant Manager
Petsmart
05.2008 - 07.2013
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Wendys
09.2002 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06-1991
Skills
- Promotional planning within store
- Scheduling and staffing to meet business needs
- Staff training and development for continued growth
- Hiring and training of new employees within department and outside of department
- Multitasking in more than one department on a daily basis
- Forklift certified
Timeline
Department Manager
Jax Mercantile
10.2017 - Current
Customer Service Lead Trainer
Bed Bath & Beyond
11.2013 - 10.2017
Assistant Manager
Petsmart
05.2008 - 07.2013
Assistant Manager
Wendys
09.2002 - 05.2008
High School Diploma -
El Cajon Valley High School
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