Amy Sobolik-Brown
Aurora
Summary
Results-driven management professional with more than 10 years of experience leading teams, coordinating operations, training staff, and delivering exceptional customer service. Skilled in project coordination, process implementation, scheduling, and administrative management across educational, athletic, retail, and real estate environments. Proven ability to build strong relationships, develop employees, streamline operations, and achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Front Desk Customer Success Associate/ Pro-Shop Manager
Achieve Gymnastics
Aurora
01.2015 - Current
- Delivered customer service to 30+ clients daily via in-person, phone, and email support, ensuring satisfaction and prompt issue resolution.
- Managed registrations, account setup, payments, and program enrollment to streamline client onboarding and enhance user experience.
- Oversee pro-shop operations, including inventory, merchandising, pricing, and POS management.
- Coordinated purchasing, vendor relationships, and custom apparel production for retail and events, optimizing inventory and meeting customer demand.
- Maintain inventory, purchasing, and sales records to support operational and accounting accuracy.
- Support daily facility operations to ensure efficient service and positive customer experience.
- Assist with onboarding and training new front desk staff.
- Enhanced staff training programs to improve operational efficiency.
Gymnastics Official, Metro Area Director, & State Rules Interpreter
Colorado High School Girls Gymnastics Judges Association
Denver
08.2000 - Current
- Led recruitment, onboarding, and development of gymnastics officials statewide to ensure a skilled and compliant judging workforce.
- Design and deliver annual training programs for new and certified judges.
- Coordinate scheduling and assignments for 30+ judges across 80+ events annually.
- Maintained certification, availability, and experience records to facilitate informed staffing decisions.
- Serve as a subject matter expert on state and national judging rules and compliance.
- Advised officials, coaches, and administrators on policies and procedures to enhance understanding and adherence to regulations.
- Key Achievement: Coordinated officiating operations for 80+ annual events while maintaining a highly trained judging workforce.
Realtor
United Real Estate – Prestige Denver
Denver
05.2019 - Current
- Manage residential real estate transactions from listing through closing.
- Negotiate contracts and coordinate buyers, sellers, lenders, inspectors, and title companies.
- Developed targeted marketing strategies that increased property visibility and attracted potential buyers.
- Analyze market trends and advise clients throughout the sales process.
- Resolved transaction issues promptly to ensure adherence to timelines and achieve successful closings.
- Cultivated long-term client relationships through proactive and responsive service, leading to repeat business and referrals.
- Key Achievement: Successfully managed complex real estate transactions while coordinating multiple stakeholders and deadlines.
Transaction Coordinator / Real Estate Assistant
Aurora
02.2012 - 05.2018
- Coordinated residential transactions from contract through closing.
- Managed contracts, compliance documentation, and transaction timelines.
- Collaborated with agents, lenders, title companies, and clients to streamline closing processes.
- Coordinated inspections, repairs, and appointments to align with transaction timelines.
- Maintained comprehensive records and ensured compliance with all deadlines.
- Key Achievement: Maintained accurate and timely transaction processing while supporting high-volume real estate operations.
Education
Bachelor of Science (B.S.) - Criminal Justice and Psychology
Metropolitan State University of Denver
Denver, COSkills
- Team Leadership & Staff Development
- Operations & Project Coordination
- Customer Service Excellence
- Training & Onboarding
- Administrative & Office Management
- Scheduling & Resource Allocation
- Process Improvement
- Inventory & Retail Operations
- Purchasing & Vendor Coordination
- Documentation management
- Microsoft Office Suite
- Data Tracking & Reporting
- Conflict Resolution
- Relationship Building
- Time Management
Timeline
Realtor
United Real Estate – Prestige Denver
05.2019 - Current
Front Desk Customer Success Associate/ Pro-Shop Manager
Achieve Gymnastics
01.2015 - Current
Transaction Coordinator / Real Estate Assistant
02.2012 - 05.2018
Gymnastics Official, Metro Area Director, & State Rules Interpreter
Colorado High School Girls Gymnastics Judges Association
08.2000 - Current
Bachelor of Science (B.S.) - Criminal Justice and Psychology
Metropolitan State University of Denver