Amy Smith Ward
Denver
Summary
Dynamic leader with a proven track record in business transformation at Northmarq, driving strategic initiatives that enhance operational efficiency and maximize client value. Expert in data analytics and change management, I excel in cross-functional collaboration to implement technology solutions that deliver measurable outcomes and foster organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director, Business Transformation, Investment Sales
Northmarq
01.2022 - Current
- Directs and leads business transformation across Investment Sales division ($100M+ annual revenue).
- Works with Executives, Sales Operations, Sales, and corporate departments to identify and manage key strategic initiatives to achieve high-growth organization.
- Ensures business information, systems, and processes lead to continual improvement of organizational performance, focused on revenue growth, maximizing value to clients, and exceeding capabilities of competitors.
- Works cross-functionally with business partners in Marketing, Finance, Human Resources, IT, Sales Operations, and Sales.
- Lead key strategic initiatives across Investment Sales to address technology innovation, service line expansion, major acquisitions, and changes to the business to meet market/client needs.
- Create increased efficiency and measurable business outcomes to maximize value derived from key systems and processes including proprietary CRM, marketing, and AI technology.
- Direct, scope, and sequence information technology and business process changes, identifying necessary work efforts and lead implementation planning with necessary operations and corporate departments.
- Ensure technology solutions support business needs and lead to effective, energized team performance.
- Maximize competitive value proposition through actionable proprietary data and exceptional business intelligence.
- National Capital Markets firm including debt and equity, capital fund management, and investment sales. $200M+ annual revenue.
Director, Business Intelligence & Information Technology
Stan Johnson Company
01.2013 - 01.2022
- Lead Business Intelligence and Information Technology functional areas to achieve charter of: Providing business system solutions that enable business to advance forward and grow.
- Providing data and intelligence to make the best decisions for and by our internal and external clients.
- Integrating the data and tools necessary to best support our people as they do their daily jobs.
- Achieve key strategic priorities and initiatives through business intelligence and technology across the enterprise, advising key stakeholders (executives, operations leadership, department managers, and team leads) related to impacts from technology transformation, changing customer base, service line expansion, and talent management evolution.
- Create and sustain a high functioning organization, ensure business processes, proprietary intelligence, and technology support each other and lead to effective, energized organizational health, performance, and insights.
- Optimize and retain top talent by providing collaborative digital opportunities, cultivating a positive corporate culture through information sharing, and fostering an engaged work community aligned around key objectives.
- Manage information systems and CRM administrators, overseeing innovation and implementation of new digital platforms, business intelligence applications, enhancements, and accompanying change management initiatives.
- Manage Information Technology staff and vendors providing fulfillment, maintenance and support of IT hardware, networks, telephony and communication products including Microsoft Office 365 suite.
- Commercial Real Estate brokerage firm with regional offices around the country; business specializing in commercial real-estate financial investments for institutional, private equity, and high net worth investors. $70M+ annual revenue.
Founder
Vast Learning Design
01.1998 - 01.2013
- Lead talent management program evaluation and design; execute learning design, development, and delivery; project management/PMO.
- Work with executives, sales, and operations to achieve strategic objectives.
- Successful technology transformations including operational readiness, implementation, and adoption.
- Consulting firm specializing in organizational development, operational readiness and effectiveness, talent management, learning development, sales and sales management, and change management. Large-scale strategic initiatives impacting 200 – 10,000+ employees, client size ranging from $45M - $50B+ annual revenue.
Education
Master of Divinity - with Distinction
Iliff School of Theology
Denver, COMaster of Arts - Industrial/Organizational Psychology
University of Colorado
DenverBachelor of Arts - Communication and Psychology
University of Colorado
BoulderSkills
- Business transformation
- Strategic initiatives
- Data analytics
- CRM management
- Technology integration
- Operational efficiency
- Change Management
- Cross-functional collaboration
Information Technology Scope
- Salesforce – Client Relationship Management
- Website including eCommerce platform
- RCM – CRE Listing Engine
- HubSpot – Marketing Automation & Sales Enablement
- Data Quality Management & Enrichment
- Asana/Project Management
- MS Office 365 Suite
- AI Tools & Custom Development
Business Summary
- Northmarq, Director, Business Transformation, Investment Sales, 01/01/22, present, National Capital Markets firm including debt and equity, capital fund management, and investment sales. $200M+ annual revenue. Directs and leads business transformation across Investment Sales division ($100M+ annual revenue). Works with Executives, Sales Operations, Sales, and corporate departments to identify and manage key strategic initiatives to achieve high-growth organization. Ensures business information, systems, and processes lead to continual improvement of organizational performance, focused on revenue growth, maximizing value to clients, and exceeding capabilities of competitors. Works cross-functionally with business partners in Marketing, Finance, Human Resources, IT, Sales Operations, and Sales.
- Stan Johnson Company, Director, Business Intelligence & Information Technology, 01/01/13, 12/31/22, Commercial Real Estate brokerage firm with regional offices around the country; business specializing in commercial real-estate financial investments for institutional, private equity, and high net worth investors. $70M+ annual revenue. Lead Business Intelligence and Information Technology functional areas to achieve charter of: Providing business system solutions that enable business to advance forward and grow. Providing data and intelligence to make the best decisions for and by our internal and external clients. Integrating the data and tools necessary to best support our people as they do their daily jobs.
- Vast Learning Design, Founder, 01/01/98, 12/31/13, Consulting firm specializing in organizational development, operational readiness and effectiveness, talent management, learning development, sales and sales management, and change management. Large-scale strategic initiatives impacting 200 – 10,000+ employees, client size ranging from $45M - $50B+ annual revenue. Lead talent management program evaluation and design; execute learning design, development, and delivery; project management/PMO.
Qualifications Summary
- Business Transformation including Digital and AI Innovation
- Business Intelligence & Data Management
- Change Management
- Information Technology Leadership and Direction
- Organizational Development and Effectiveness Strategy
- Talent Management, Employee Experience, Engagement, and Culture
- Sales Enablement
Certification
Prosci Change Management
Timeline
Director, Business Transformation, Investment Sales
Northmarq
01.2022 - Current
Director, Business Intelligence & Information Technology
Stan Johnson Company
01.2013 - 01.2022
Founder
Vast Learning Design
01.1998 - 01.2013
Master of Divinity - with Distinction
Iliff School of Theology
Master of Arts - Industrial/Organizational Psychology
University of Colorado
Bachelor of Arts - Communication and Psychology
University of Colorado