Amy Smith
Fort Collins,CO
Summary
Healthcare and behavioral health professional with 10+ years of experience supporting on-site and remote teams in corrections, specialty clinics, and care management. Known for fast, accurate data entry, clean EMR/EHR documentation, and smooth coordination of cases from intake through follow-up. Comfortable working from queues, shared inboxes, and task lists while toggling between multiple systems. Communicates with patients and members by phone, email, portal messages, and internal chat with a calm, professional tone. Work-from-home ready with a dedicated office, high-speed internet, and the discipline to meet productivity, quality, and documentation standards consistently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Clerk / Medical Assistant / Administrative Support
CorrHealth
Fort Collins, CO
07.2023 - 01.2026
- Support mental health providers and nursing staff with daily care coordination, intake support, and follow-up for a high-need population.
- Prepare and update electronic records for behavioral health assessments, progress notes, and follow-up visits to keep charts accurate and complete.
- Monitor and route patient requests and mental-health-related concerns, escalating when needed and documenting actions taken in real time.
- Scheduled outpatient appointments and procedures.
- Managed patient records and documentation for accuracy and compliance with health regulations.
- Coordinated appointment scheduling and managed patient flow efficiently within mental health services.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Intake Coordinator (Remote)
AmeriBen/IEC Group
06.2022 - 07.2023
- Worked fully remote, completing intake assessments, verifying eligibility, and documenting member details across multiple systems.
- Managed a queue of new referrals, prioritized cases, and ensured all required fields and documents were accurate before handoff to care management teams.
- Communicated with members by phone and email to explain benefits, next steps, and available resources in clear, simple language.
- Coordinated intake processes to ensure timely and accurate data collection for client assessments.
- Developed and maintained strong relationships with clients, providers, and internal teams to streamline communication.
Medical Receptionist / Medical Assistant
Arthritis & Rheumatology of Northern Colorado
Fort Collins, CO
09.2020 - 04.2022
- Handled front-end clinic operations, including scheduling, check-in, phones, portal messages, and EMR updates for a high-volume specialty practice.
- Maintained accurate demographics, insurance details, and visit notes in the EHR and assisted with prior authorizations, referrals, and insurance verification.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, ensuring clarity in instructions.
Surgery Coordinator / Medical Receptionist II
Alpine Ear, Nose & Throat
Fort Collins, CO
04.2018 - 08.2019
- Coordinated surgery schedules, pre-op instructions, and post-op follow-ups while tracking each case from scheduling to completion.
- Completed and tracked insurance pre-authorizations and clearances, and updated EHR records so surgeons and staff had current patient information.
- Coordinated surgical scheduling for multiple physicians, optimizing patient flow and resource allocation.
- Managed pre-operative assessments, ensuring compliance with protocols and enhancing patient readiness.
Medical Receptionist
Our Family Urgent Care
Midland, TX
12.2016 - 08.2017
- Managed patient appointments and optimized scheduling for enhanced clinic efficiency.
- Facilitated communication between patients and healthcare providers to ensure quality care.
- Processed patient insurance information accurately, reducing billing discrepancies.
- Maintained electronic health records with attention to detail and confidentiality standards.
- Trained new reception staff on procedures, software, and customer service protocols.
- Implemented improvements in front desk operations, enhancing patient satisfaction ratings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Txpress Urgent Care
Midland, TX
08.2016 - 12.2016
- Coordinated with medical staff to streamline patient flow and reduce waiting times.
- Assisted in managing inventory of medical supplies to support operational needs effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Master's - Clinical Mental Health
Adams State University
Forensic Psychology
Southern New Hampshire University
Bachelor's - Science in Psychology
University of Phoenix
01.2023
Associates - Applied Science in Medical Assisting
Vantage College
01.2015
Diploma - Medical Assisting
Kaplan College (Brightwood College)
01.2015
Skills
- Healthcare operations & workflow coordination
- High-volume, accurate data entry (10 Key)
- EMR/EHR documentation & chart management
- Patient/member intake & triage support
- Online scheduling, reminders & follow-ups
- Insurance verification & prior authorizations
- Behavioral health & case management support
- Confidential record handling & HIPAA compliance
- Working from queues & shared inboxes
- Phone, email, portal & chat communication
- Multitasking across systems and screens
- Time management, reliability & follow-through
- Appointment scheduling
- HIPAA compliance
- Data entry proficiency
Accomplishments
Alpha Sigma Chi
HIPAA Awareness Training Certification
CPR & BLS Certified
Honor Roll
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR & BLS Certified
- HIPAA Awareness Training Certification 2025 – 2027
- Blood and Pathogen Certification 2025 - 2027
Timeline
Mental Health Clerk / Medical Assistant / Administrative Support
CorrHealth
07.2023 - 01.2026
Intake Coordinator (Remote)
AmeriBen/IEC Group
06.2022 - 07.2023
Medical Receptionist / Medical Assistant
Arthritis & Rheumatology of Northern Colorado
09.2020 - 04.2022
Surgery Coordinator / Medical Receptionist II
Alpine Ear, Nose & Throat
04.2018 - 08.2019
Medical Receptionist
Our Family Urgent Care
12.2016 - 08.2017
Medical Receptionist
Txpress Urgent Care
08.2016 - 12.2016
Forensic Psychology
Southern New Hampshire University
Bachelor's - Science in Psychology
University of Phoenix
Associates - Applied Science in Medical Assisting
Vantage College
Diploma - Medical Assisting
Kaplan College (Brightwood College)
Master's - Clinical Mental Health
Adams State University