Amy Robles-Rodriguez
Denver
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volunteer
05.2020 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Coordinated and managed volunteer activities for community service projects.
Barista
01.2021 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Science - Criminal Justice And Psychology
Metropolitan State University of Denver
Denver, CO05.2025
High School Diploma -
Denver South High School
Denver, CO05.2022
Skills
- Scheduling
- Data Collection
- Paperwork Processing
- Information Security
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Employee Supervision
- Customer Service
- Computer Skills
- Fundraising
- Bilingual Expertise
Scholarships/Grants
-CO Student Grant
-Metro St. Need Based Grant
-Denver Schlp. Fndtn Opp. Fund
-Denver Scholarship Foundation
-Presidential Academic Achvmnt. H.S.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
01.2023 - Current
Barista
01.2021 - 12.2022
Volunteer
05.2020 - 11.2023
Bachelor of Science - Criminal Justice And Psychology
Metropolitan State University of Denver
High School Diploma -
Denver South High School
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