Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Reynoso

Aurora

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, demonstrated at Ulta Beauty. Excelled in resolving customer complaints, boosting satisfaction, and loyalty. Skilled in training and mentoring staff, ensuring operational excellence. Proven ability to increase sales through strategic merchandise displays, showcasing strong organizational and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Key Holder

Ulta Beauty
05.2021 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Customer Service Representative

Home Depot
08.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Customer Service Cashier

Walmart
08.2018 - 04.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Noel Community Arts School
Denver
05.2020

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Daily reporting
  • Staff training
  • Inventory monitoring
  • Employee scheduling
  • Product ordering
  • Scheduling coordination
  • Front end operations
  • Employee training

Languages

Spanish
Native or Bilingual

Timeline

Key Holder

Ulta Beauty
05.2021 - Current

Customer Service Representative

Home Depot
08.2019 - 04.2021

Customer Service Cashier

Walmart
08.2018 - 04.2019

Noel Community Arts School

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Amy Reynoso