AMY MURRAY
Littleton
Summary
Seasoned Regional Director of Operations with comprehensive background in strategic planning, team leadership, and business development. Exceptional ability to drive operational efficiency, manage large-scale projects, and oversee cross-functional teams. Noteworthy impact on previous roles includes improving operational systems and implementing cost-saving strategies. Well versed in leveraging strong negotiation skills to foster profitable vendor relationships.
Overview
10
10
years of professional experience
Work History
Regional Director of Operations
BeBright
09.2025 - Current
- Lead end-to-end operational and customer success strategy across a 26-location, $55M portfolio, supporting owner-operators, executive leadership, and regional teams to achieve defined business outcomes.
- Directly lead and develop senior leaders responsible for customer delivery, performance, and execution across multiple regions.
- Own customer success planning and delivery across assigned portfolio, ensuring alignment between customer objectives, operational priorities, and enterprise initiatives.
- Establish repeatable operating rhythms including strategic planning, quarterly business reviews, performance dashboards, and executive reporting.
- Drive adoption of standardized playbooks and operating models while respecting local business needs and autonomy.
- Partner cross-functionally with HR, Finance, IT, and Marketing to orchestrate delivery resources and support customer priorities.
- Use data and customer insight to identify risks, growth opportunities, and corrective actions to ensure consistent outcomes.
- Build a culture of accountability, ownership, and continuous improvement through coaching, modeling, and feedback.
- Pediatric & Orthodontic
Director of Operations
MB2 Dental
07.2024 - 09.2025
- Led customer success strategy across assigned practices, aligning business goals with execution plans and performance metrics.
- Conducted regular business reviews with owners and stakeholders, translating insights into actionable plans.
- Managed and coached regional team members, supporting professional growth and consistent delivery.
- Partnered with corporate teams to design and implement scalable programs supporting customer adoption and growth.
- Used financial and operational data to identify trends, mitigate risk, and support decision-making.
Consultant
The Dental Practice Management Agency
10.2021 - 07.2024
- Led customer discovery and success planning engagements to align goals, priorities, and execution.
- Delivered structured coaching on performance management, adoption of systems, and leadership development.
- Facilitated customer workshops, team meetings, and executive planning sessions.
- Monitored KPIs and progress against defined success outcomes.
Practice Advisor
Vivos Therapeutics
01.2019 - 01.2021
- Led onboarding, adoption, and enablement for customer accounts across multiple regions.
- Ensured customers understood success metrics, roles, and operational expectations.
- Partnered with internal sales, clinical, and support teams to ensure coordinated delivery.
- Conducted ongoing performance reviews to support adoption, satisfaction, and growth.
- Built long-term relationships with customers through proactive engagement and problem solving.
Technology Advisor
Patterson Companies, Inc.
01.2016 - 01.2018
- Led customer training and enablement for software implementations.
- Helped customers understand reporting, analytics, and performance optimization.
- Acted as liaison between customers and internal technical teams to ensure successful outcomes.
Education
Bachelor of Science - Applied Sociology
University of Tampa
Tampa, FL05.2015
Associate of Arts - General Studies
Hillsborough Community College
Tampa, FL05.2013
Skills
- Customer success strategy and planning
- Leadership and coaching
- Portfolio and program management
- Executive engagement
- Change management and enablement
- Growth and retention leadership
- KPI design and business insights
- Cross-functional collaboration
- Data-driven decision making
- Remote team leadership
- Operational strategy
- Performance management
- Customer success
- Data analysis
- Risk management
- Program development
- Stakeholder engagement
- Team leadership
- Effective communication
- Problem solving
- Relationship building
- Coaching and mentoring
- Cross-functional collaboration
- Data-driven decision making
- Operations oversight
- Performance analysis
- Leadership training
- Strategic planning and execution
- Adaptability
- KPI tracking
- Employee relations
- Goal setting
- Crisis management
- P&L Administration
- Teamwork and collaboration
- Analytical thinking
- Management team building
- Effective leader
- Multimillion-dollar P&L management
- Customer retention
Leadership Philosophy
I lead with a coach-model-care approach, setting clear expectations, modeling strong customer behaviors, and developing people through trust, accountability, and feedback. I believe predictable customer success is built through strong planning, disciplined execution, and empowered teams.
Technology Tools
- CRM, BI & Analytics Platforms
- Microsoft Excel, PowerPoint, Outlook
- ERP & Financial Systems
- Enterprise SaaS & Practice Management Systems
- KPI Dashboards & Reporting
Timeline
Regional Director of Operations
BeBright
09.2025 - Current
Director of Operations
MB2 Dental
07.2024 - 09.2025
Consultant
The Dental Practice Management Agency
10.2021 - 07.2024
Practice Advisor
Vivos Therapeutics
01.2019 - 01.2021
Technology Advisor
Patterson Companies, Inc.
01.2016 - 01.2018
Bachelor of Science - Applied Sociology
University of Tampa
Associate of Arts - General Studies
Hillsborough Community College