Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Delmore

Fort Lupton

Summary

Dynamic Project Manager with a proven track record at Servpro of Denver West, excelling in project planning and stakeholder communications. Expert in budget control and risk management, successfully delivering high-quality results while enhancing team collaboration. Recognized for building strong client relationships and implementing effective project tracking tools to ensure timely project completion.

Overview

17
17
years of professional experience

Work History

Project Manager

Servpro of Denver West
06.2024 - 06.2025
  • Managed project timelines and deliverables, ensuring alignment with client expectations.
  • Coordinated communication between teams to streamline workflow and enhance collaboration.
  • Implemented project tracking tools to monitor progress and identify potential issues early.
  • Developed project documentation, maintaining clear records of procedures and outcomes.
  • Assisted in budget management by tracking expenses against project forecasts.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from procurement to commission.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Proved successful working within tight deadlines and a fast-paced environment.

National Iob File Coordinator

Servpro of Denver West
01.2023 - 05.2024
  • Coordinated project schedules and logistics for restoration services, ensuring timely completion of client requests.
  • Developed and maintained strong communication with clients, facilitating a smooth service experience.
  • Implemented quality control measures to enhance service delivery and customer satisfaction.
  • Trained new team members on company protocols and safety procedures for restoration activities.
  • Analyzed customer feedback to identify areas for improvement in service offerings and response times.
  • Collaborated with cross-functional teams to streamline workflows, improving overall project execution efficiency.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Assistant Office Manager

Servpro of Denver West
04.2020 - 05.2024
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Collaborated closely with other departments in order to achieve shared goals efficiently.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Job File Coordinator

Servpro of Denver West
06.2019 - 05.2024
  • Coordinated project schedules to ensure timely completion of restoration services.
  • Assisted in managing communication between clients and service teams for efficient project flow.
  • Organized documentation and records for insurance claims, enhancing accuracy and retrieval speed.
  • Facilitated training sessions for new staff on company protocols and safety procedures.
  • Monitored job progress, addressing issues proactively to maintain adherence to project timelines.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Mitigation Specialist

Professional Restoration
07.2016 - 06.2019
  • Evaluated property damage and assessed restoration needs for clients.
  • Coordinated with project managers to ensure timely completion of mitigation projects.
  • Implemented safety protocols to protect staff and clients during restoration processes.
  • Documented all mitigation activities and communicated findings to stakeholders.
  • Developed comprehensive reports detailing assessment findings and recommended solutions.
  • Collaborated with insurance adjusters to facilitate claims processing for affected properties.
  • Collaborated with emergency management teams to develop effective disaster response strategies.
  • Supported client success by providing ongoing consultation and technical support in monitoring, maintaining, and updating mitigation strategies as needed.
  • Streamlined project execution timelines by efficiently managing budgets, staff resources, and stakeholder expectations.
  • Identified potential threats, assessing vulnerabilities, and prioritizing resources to reduce overall risk exposure.
  • Maintained strong relationships with stakeholders through regular communication and involvement in industry associations or events.
  • Evaluated the effectiveness of existing mitigation measures, suggesting improvements as needed for maximum impact.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Answered telephone and coordinated meetings and conferences.
  • Provided key administrative assistance to senior management.

Receptionist

COCAT Restoration
09.2012 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.

Mitigation Technician

COCAT Restoration
12.2008 - 09.2012
  • Conducted thorough inspections of properties for water damage and restoration needs.
  • Operated specialized equipment for moisture extraction and structural drying.
  • Implemented safety protocols to ensure compliance with industry standards during restoration projects.
  • Collaborated with team members to efficiently execute restoration plans and timelines.
  • Conducted thorough assessments of properties to identify water damage and mold growth.
  • Executed remediation protocols for water extraction and mold containment effectively.
  • Operated specialized equipment for drying and dehumidification processes efficiently.
  • Collaborated with clients to explain restoration processes and ensure satisfaction throughout projects.
  • Maintained accurate documentation of work performed, including inventory management and daily logs.
  • Assisted in training new team members on safety procedures and operational best practices.
  • Implemented safety measures to minimize risks during cleanup and restoration activities.
  • Improved workflow efficiency by streamlining communication with team members and stakeholders.
  • Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
  • Minimized business downtime through efficient execution of commercial mitigation projects.
  • Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
  • Prevented further damage to properties, promptly removing standing water using water extraction equipment.
  • Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
  • Provided valuable input during team meetings, sharing insights and experiences to improve overall service delivery and customer satisfaction levels.
  • Improved customer satisfaction by providing timely updates on mitigation progress.
  • Reduced property damage by quickly responding to emergency water and fire incidents.
  • Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
  • Streamlined project completion times, prioritizing tasks according to urgency and scope requirements.
  • Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
  • Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
  • Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
  • Ensured safety of clients'' homes and belongings with thorough assessments and proper equipment installation.
  • Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
  • Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
  • Maximized resource utilization by maintaining an accurate inventory of equipment and supplies needed for each job site location.
  • Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
  • Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
  • Contributed to company growth through exceptional service delivery that resulted in positive client referrals and repeat business opportunities.
  • Completed tear-down of existing structures and prepared for new construction.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Worked safely in disaster environment by adhering to company and quality procedures.
  • Inspected damaged properties and contents to prepare job action plan.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Liaised with internal departments to optimize productivity and efficiency.

Education

Diploma -

Brighton High School
Brighton, CO
05.2002

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Relationship building
  • Strategic planning
  • Schedule management
  • Client relations
  • Customer relations
  • Stakeholder communications
  • Staff management
  • Work flow planning
  • Advanced problem solving
  • Budgeting and forecasting
  • Risk management
  • Document management
  • Scope management
  • Project estimation and bidding
  • Project scope
  • Budget control
  • Cross-functional collaboration
  • Contract management
  • Project scope analysis
  • Coaching and mentoring
  • Cost control
  • Processes and procedures
  • Conflict management
  • Data analysis
  • Project closure
  • Purchasing and procurement
  • Data review

Timeline

Project Manager

Servpro of Denver West
06.2024 - 06.2025

National Iob File Coordinator

Servpro of Denver West
01.2023 - 05.2024

Assistant Office Manager

Servpro of Denver West
04.2020 - 05.2024

Job File Coordinator

Servpro of Denver West
06.2019 - 05.2024

Mitigation Specialist

Professional Restoration
07.2016 - 06.2019

Receptionist

COCAT Restoration
09.2012 - 06.2019

Mitigation Technician

COCAT Restoration
12.2008 - 09.2012

Diploma -

Brighton High School

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