Amy Bruggemann
Fraser
Summary
Detail-oriented Administrative and Healthcare Support Professional with 6+ years of experience across office administration, patient access, behavioral health, dental/medical billing, program coordination, youth development, and high-volume customer service. Recognized for improving workflows, strengthening interdepartmental communication, and managing complex caseloads with accuracy, empathy, and discretion. Thrives in fast-paced, multidisciplinary environments, and excels in roles requiring adaptability, critical thinking, and exceptional organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Mountain Storage Management
Tabernash
07.2025 - Current
- Managed daily administrative tasks, including phone calls, emails, and meeting organization.
- Maintained office supplies inventory through regular stock checks and timely orders.
- Utilized electronic database software for client information management and legal document consolidation.
- Developed and implemented new data collection spreadsheets, increasing efficiency by 25% and reducing compliance errors by 44.7%.
- Handled legal documentation for leasing and insurance contracts efficiently.
- Scanned, archived, and filed paper records into both online and physical systems.
- Oversaw nine storage facility properties, ensuring seamless operations across departments.
- Responded promptly to customer inquiries via email, phone, or text in a professional manner.
Behavioral Health Technician and Case Coordinator
Recovery Resources
Frisco
09.2024 - 03.2025
- Conducted client interviews to gather comprehensive medical and behavioral histories.
- Collaborated with clients to determine suitable treatment and rehabilitation programs.
- Referred clients to additional supportive services for enhanced treatment outcomes.
- Coordinated prevention programs targeting alcohol and drug abuse among clients.
- Maintained accurate, timely reports and detailed case histories.
- Provided care and guidance to clients experiencing intoxication or withdrawal symptoms.
- Identified emergencies, responding swiftly and appropriately as needed.
- Ensured facility cleanliness, safety, and security, adhering to OSHA standards.
Emergency Department Patient Access Representative
CommonSpirit Health Mountain Region
Frisco
04.2024 - 03.2025
- Processed patient registrations in Emergency Department, strictly following HIPAA standards.
- Handled sensitive information, maintaining confidentiality and accuracy throughout registration process.
- Leveraged EPIC Electronic Medical System for comprehensive patient profile management.
- Executed insurance verifications through EPIC RTE and external online resources effectively.
- Collected payments on patient accounts, contributing to financial stability of operations.
- Informed patients about billing practices and available payment options clearly.
- Worked closely with medical personnel to manage urgent cases according to severity.
- Engaged in ongoing training to ensure adherence to evolving healthcare policies.
Department Administrative Assistant
Winter Park Resort
Winter Park
02.2023 - 05.2024
- Managed daily administrative tasks, including phone call handling and email correspondence.
- Conducted weekly payroll audits to ensure accuracy and compliance.
- Tracked employee attendance records, reporting patterns to department managers.
- Input workers' compensation claims and maintained updated information.
- Managed multiple Excel spreadsheets for relevant departmental statistics.
- Processed sick pay and leave requests within HR system, communicating outcomes to employees.
- Collected and analyzed data on employee performance and satisfaction metrics.
- Developed communication channels between departments to enhance workflow efficiency.
Ski Instructor
Alterra- Winter Park Resort
Winter Park
01.2023 - 04.2024
- Taught assigned lessons to groups, individuals, and special programs for ages 2-14.
- Assisted other instructors as directed by Supervisor, ensuring smooth lesson delivery.
- Supported learning activities in various areas when additional help was needed.
- Facilitated safe loading and unloading of chairlifts for students.
- Reported to assignments punctually and at designated locations per schedule.
- Checked online schedule regularly for updates and changes throughout the day.
- Maintained accurate class lists and completed student report cards via Flaik software.
- Provided friendly assistance to guests and staff, maintaining a congenial atmosphere.
Treatment and Financial Coordinator
North American Dental Group
Toledo
06.2022 - 01.2023
- Managed patient scheduling and appointment coordination for dental office, optimizing dentist's time and patient flow.
- Educated patients on treatment options, explaining procedures, costs, and insurance coverage for informed decision-making.
- Collaborated with dentists and hygienists to create tailored treatment plans based on individual patient needs.
- Communicated with insurance companies to verify coverage, obtain pre-authorizations, and submit claims efficiently.
- Maintained accurate electronic records of patient information, treatment plans, and financial transactions using management software.
- Coordinated referrals to specialists to ensure seamless continuity of care for patients needing specialized treatments.
- Implemented strategies addressing patient concerns to improve case acceptance rates through effective communication.
- Assisted in developing marketing materials showcasing various dental services offered by the practice.
Emergency Department Patient Access Specialist
Bon Secours Mercy Health
Toledo
10.2021 - 05.2022
- Registered incoming patients in Emergency Department, ensuring accurate documentation of demographics.
- Greeted paramedics to facilitate timely patient registration and effective crisis communication.
- Achieved 100% accuracy in EHR patient account operations during first two monthly audits, gaining recognition.
- Collected and submitted insurance claim information for Workers Compensation and Motor Vehicle Accident patients.
- Maintained clean patient care areas to uphold hygiene standards.
- Advocated for patients while assisting with financial aid applications and follow-up calls for co-pays.
- Exceeded monthly quotas for account follow-up and collections, earning recognition from Senior Corporate oversight.
- Collaborated cross-functionally with clinical staff and finance department to ensure accurate charge capture and account reconciliation.
Athletics Programmer
Boys & Girls Clubs of America
Toledo
07.2021 - 01.2022
- Developed and implemented comprehensive youth development programs promoting personal growth and academic success.
- Educated participants on healthy lifestyle choices to foster holistic health and life skills.
- Collaborated with community organizations and schools to secure program support and resources.
- Provided individualized guidance to at-risk youth, enhancing self-esteem and positive relationships.
- Created engaging curriculum materials tailored for diverse youth populations.
- Facilitated organized activities for up to 80 children ages seven to thirteen.
- Monitored participant progress through assessments, adjusting programs for optimal outcomes.
- Established a safe environment promoting open communication while maintaining boundaries.
Server
Sweet Shalom Tea Room
Sylvania
08.2014 - 07.2021
- Prepared a diverse selection of loose leaf teas and seasonal hors d'oeuvres.
- Maintained establishment upkeep through elaborate seasonal and historical table settings.
- Washed and organized fine china and silver utensils, including detarnishing silverware.
- Executed private events with a focus on exceptional service and customer satisfaction.
- Took and delivered customer orders efficiently.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Adhered strictly to food safety regulations to protect customer health.
- Trained new servers on restaurant policies and best practices for excellent service.
Education
Social Work - Second Year
Tompkins Cortland Community College
Ithaca, NY05.2018
Psychology - First year
Bowling Green State University-Main Campus
Bowling Green, OH05.2017
High school diploma -
Sylvania Northview High School
Sylvania, OH05.2016
Glass Blowing - Graduated Apprenticeship
Toledo Area Glass Guild
Toledo, OH01.2023
Skills
- Workday and EMR systems
- Insurance verification
- Marketing and social media management
- EPIC software
- HIPAA compliance
- Legal documentation
- Medicare and Medicaid
- Crisis management and intervention
- Scheduling appointments
- Document management
- Excellent communication
- Administrative experience in healthcare
- Payment reconciliation and payroll processing
- Patient care and monitoring
- Interpersonal skills and empathy
- Clerical experience in various industries
- Data collection and analysis
- Professional communication skills (email, face-to-face)
- Records maintenance and filing systems
- Microsoft Office suite proficiency (Excel, Word, PowerPoint, Access)
- Telehealth experience and patient interaction
- Computer literacy and skills
- Budget preparation and financial support
- Policy implementation
- Customer service and support
- Time management and organization
- Employee onboarding and training
Location
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Open to: On-Site, Hybrid, or Remote
Certification
• Bloodborne Pathogens, 10/01/22, Present, American Safety and Health Institute (ASHI)
• Colorado QMAP Certification, 10/01/24, 10/01/27, LifeLearnU
• BLS Certification, 10/01/22, 10/01/24, American Safety and Health Institute (ASHI)- Willing to renew prior to employment
• Valid Colorado State Driver's License
• Colorado QMAP Certification, 10/01/24, 10/01/27, LifeLearnU
• BLS Certification, 10/01/22, 10/01/24, American Safety and Health Institute (ASHI)- Willing to renew prior to employment
• Valid Colorado State Driver's License
Groups
Board Member of the Toledo Glass Guild, 07/01/22
Timeline
Office Administrator
Mountain Storage Management
07.2025 - Current
Behavioral Health Technician and Case Coordinator
Recovery Resources
09.2024 - 03.2025
Emergency Department Patient Access Representative
CommonSpirit Health Mountain Region
04.2024 - 03.2025
Department Administrative Assistant
Winter Park Resort
02.2023 - 05.2024
Ski Instructor
Alterra- Winter Park Resort
01.2023 - 04.2024
Treatment and Financial Coordinator
North American Dental Group
06.2022 - 01.2023
Emergency Department Patient Access Specialist
Bon Secours Mercy Health
10.2021 - 05.2022
Athletics Programmer
Boys & Girls Clubs of America
07.2021 - 01.2022
Server
Sweet Shalom Tea Room
08.2014 - 07.2021
Social Work - Second Year
Tompkins Cortland Community College
Psychology - First year
Bowling Green State University-Main Campus
High school diploma -
Sylvania Northview High School
Glass Blowing - Graduated Apprenticeship
Toledo Area Glass Guild