Amy Balllesteros
Aurora
Summary
Reliable and hardworking professional; with experience in shift management, customer service, shipping, and warehouse fulfillment. Skilled in cash handling, training staff, resolving customer concerns, processing order, and ensuring smooth daily operations. Strong multitasker with excellent communication skills and a proven ability to work under pressure while maintaining accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Shipping Specialist
Elite Sourcing and Logistics
Denver, CO 80238
11.2025 - Current
- Process daily customer orders by entering accurate information into company system.
- Prepare shipments by packing, labeling, and verifying items to ensure correct fulfillment.
- Coordinate shipping timelines to ensure orders are completed and shipped on schedule.
- Communicate with customers regarding order status, shipping updates, and delivery concerns.
- Receive inventory and assist with organizing warehouse products to support efficient operations.
- Resolve shipping issues by reviewing tracking details and correcting order problems quickly.
- Maintain a clean, organized work environment to ensure safety and productivity
- Work closely with warehouse team members to meet deadlines and keep operations running smoothly.
Shift Manager
Mcdondals
Aurora , CO
01.2023 - 05.2025
- Efficiently managed cash transactions to ensure accuracy and security.
- Conducted regular walkthroughs of restaurant to identify cleaning and stocking needs.
- Coordinated staff breaks to maintain operational efficiency.
- Analyzed sales data to identify trends and areas for improvement.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Did food Safety checks every 15-30 minutes.
Education
GED -
Vista Peak Preparatory
24500 E Sixth Ave Aurora, CO 80018Skills
- Shipping and fulfillment
- Order processing and data entry
- Customer Communication
- cash handling and deposits
- Team leadership
- Staff training and coaching
- Inventory organization
- Problem-Solving and conflict resolution
- Food safety and sanitation compliance
- Time management and multitasking
- Opening and closing procedures
- Reliable and punctional
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Shipping Specialist
Elite Sourcing and Logistics
11.2025 - Current
Shift Manager
Mcdondals
01.2023 - 05.2025
GED -
Vista Peak Preparatory