Amy Balllesteros
Aurora
Summary
Dynamic Shift Manager at McDonald's with a proven track record in cash handling and conflict resolution. Expertly analyzed sales data to drive improvements and enhance customer satisfaction. Recognized for fostering a collaborative team environment and ensuring food safety compliance, contributing to operational excellence and a positive dining experience.
Overview
2
2
years of professional experience
Work History
Shift Manager
Mcdondals
Aurora
01.2023 - 05.2025
- Efficiently managed cash transactions to ensure accuracy and security.
- Conducted regular walkthroughs of restaurant to identify cleaning and stocking needs.
- Coordinated staff breaks to maintain operational efficiency.
- Analyzed sales data to identify trends and areas for improvement.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Did food Safety checks every 15-30 minutes.
Education
GED -
Vista Peak Preparatory
24500 E Sixth Ave Aurora, CO 80018Skills
- Cash handling
- Sales analysis
- Food safety compliance
- Conflict resolution
- Customer service
- Time management
- Team building
- Staff training
- Decision-making
- Opening and closing procedures
- Punctual and reliable
- Delegating work
Timeline
Shift Manager
Mcdondals
01.2023 - 05.2025
GED -
Vista Peak Preparatory