Amory Serna
Denver
Summary
Skilled customer service worker and business owner, with a focus on creativity and self-motivation. Well-versed in library functions, as well as business logistics, and a strong interest in serving diverse groups and fostering community. Highly effective in fast-paced environments. Strong ability to create unique solutions for problems. Excels in communication, leadership, and leveraging these skills to meet client needs, and foster a positive work environment.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Self Employed
Denver
07.2024 - Current
- Created original artwork for custom tattoo designs based on client requests, as well as maintaining a flash book of original designs.
- Built meaningful relationships with customers through friendly interactions, a professional demeanor, and being an attentive and caring artist.
- Kept up to date on sanitary practices, as well as other industry standards, and practiced safe numbing.
- Managed marketing and social media to expand my business, including creating content, collaborating with other artists, and designing business cards, as well as other promotional materials.
- Managed all the logistics of running a business, including communicating with clients throughout the tattoo booking and tattoo process, initiating meetings with my coworkers, building my portfolio, scheduling with clients, and managing paperwork, including consent forms, and recording all my transactions.
Circulation Clerk/Courier
Aurora Central Library
Aurora
06.2023 - 09.2024
- Checked materials in and out, sorted and shelved materials, paged and processed holds, as well as prospector loans, and sorted books for courier.
- Acted as a mail and library materials courier between the seven City of Aurora library branches.
- Engaged in customer service by conducting searches of available materials, providing basic readers' advisory, connecting patrons to library and citywide resources, providing basic technology help, creating library cards, and answering general questions, with an emphasis on implementing trauma-informed techniques and integrating underserved populations, as well as providing translation services.
- Assisted with curating book displays to reflect the community, and created a small zine program for teenagers, including holding a zine-making class and adding a teen-created zine display to the teen section.
Co-Founder and Director
Denver Street Stories
Denver
03.2022 - 06.2024
- Founded a non-profit organization that aims to amplify the voices of the unhoused population in the Denver Metro Area to raise awareness, empathy, and create community connections.
- Connected with and interviewed unhoused individuals about their personal experiences, with an emphasis on creating a friendly and respectful environment.
- Interviewed and worked with several local politicians to help voice the needs of the unhoused community.
- Co-managed nonprofit, including planning and attending weekly meetings, making decisions pertaining to the overall organization, planning events, researching interview candidates, writing and implementing bylaws, grant writing, networking, and managing social media.
Circulation Assistant
Westminster Law Library At DU
Denver
06.2022 - 06.2023
- Managed the front desk, including assisting patrons with locating and checking materials in and out, answering phone calls, answering questions, locating resources, etc.
- Maintained the condition of library shelves and study areas.
- Helped out with small projects, such as creating monthly book displays, designing signs, and implementing filing systems.
Library Circulation Page
Heights Libraries
Cleveland Heights
01.2020 - 05.2021
- Checked materials in and out, sorted materials for statewide courier, organized, and shelved materials.
- Managed the book drop and mail, searched for books and media, and worked with hold materials.
- Occasionally assisted patrons with searching for materials, reserving meeting rooms, and answering general library questions.
Education
Bachelor of Arts - Philosophy
University of Denver
Denver, CO06.2023
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05.2021
Skills
- Creativity
- Teamwork
- Communication
- Writing and drawing
- Problem solving
- Detail-oriented
- Spanish-English translation
- Project management
Affiliations
- Won a bouldering competition last year!
Languages
Spanish
Professional
Timeline
Tattoo Artist
Self Employed
07.2024 - Current
Circulation Clerk/Courier
Aurora Central Library
06.2023 - 09.2024
Circulation Assistant
Westminster Law Library At DU
06.2022 - 06.2023
Co-Founder and Director
Denver Street Stories
03.2022 - 06.2024
Library Circulation Page
Heights Libraries
01.2020 - 05.2021
Bachelor of Arts - Philosophy
University of Denver
Associate of Arts -
Cuyahoga Community College
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