Amity Wrigley

Serve as the Operational Lead for Intake & Demand within the Portfolio Management & Governance (PMG) team, driving governance, intake operations, and portfolio execution for enterprise technology initiatives. Lead cross-functional collaboration to standardize processes, improve operational efficiency, and ensure strategic alignment across the project lifecycle.

• Serve as the Operational Lead for Intake & Demand, providing operational oversight for the enterprise intake process and Demand lifecycle within the Portfolio Management & Governance organization.
• Led development, implementation, and continuous improvement of governance and intake processes, enhancing effectiveness of enterprise portfolio management.
• Designed and launched the FY27 Governance Intake Process, creating a standardized pathway for governance requests from idea submission through demand discovery.
• Facilitate cross-functional governance meetings, Concept Reviews, and Gate reviews to ensure strategic alignment, funding readiness, resource planning, and executive decision-making.
• Partner with Product Managers, Business Capability Owners, Executive Leadership, Enterprise Architecture, Finance, and Operational stakeholders to evaluate and prioritize new initiatives.
• Develop and maintain end-to-end operational documentation, including SOPs, process maps, governance workflows, job aids, and standardized intake checklists.
• Lead organizational change management efforts utilizing Prosci ADKAR and Lean Six Sigma methodologies to improve adoption, streamline processes, and reduce operational inefficiencies.
• Facilitate stakeholder workshops and focus groups to drive process standardization and support the organization's "One Front Door" intake strategy.
• Establish governance metrics, intake standards, and reporting processes to improve transparency, portfolio visibility, and executive decision-making.
• Collaborate with Finance, Enterprise Architecture, Cybersecurity, Product Teams, and Delivery organizations to ensure initiatives align with strategic priorities, funding models, and portfolio objectives.
• Drove continuous improvement initiatives, advancing operational excellence and governance maturity, and optimizing portfolio outcomes.

• Progressed through multiple roles over a 10-year career, supporting provider operations, claims management, utilization management, and process improvement initiatives across the organization.
• Key Accomplishments
• Advanced through increasing levels of responsibility in Provider Data Management, Utilization Management, and Claims Operations.
• Managed provider data integrity, including provider onboarding, credentialing support, Epic Tapestry provider/vendor builds, and ongoing maintenance to ensure accurate claims processing.
• Partnered with business and technical stakeholders to analyze business requirements, improve workflows, and implement standardized operational processes.
• Served as the primary escalation point for provider billing, payment, policy, and claims issues, ensuring timely resolution and strong provider relationships.
• Developed process documentation, workflows, technical training materials, and SharePoint resources to improve operational consistency and knowledge sharing.
• Coordinated provider data imports/exports and supported downstream systems to maintain data accuracy and compliance across multiple health plan networks.
• Supported utilization management by processing referrals, preparing medical documentation for clinical review, and resolving complex utilization and claims inquiries.
• Performed claims analysis, research, and payment validation while ensuring compliance with organizational policies and regulatory requirements.
• Collaborated across operations, provider relations, nursing, and IT teams to improve business processes and enhance operational efficiency.