Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

AMINA FURQAN

Denver

Summary

Compassionate and dedicated professional with extensive experience in delivering personalized care and support within home care environments. Expertise includes mobility assistance, meal preparation, medication reminders, and appointment scheduling. Recognized for fostering strong relationships with clients and their families, ensuring a nurturing atmosphere while consistently providing high-quality care. In addition, committed to enhancing the well-being and comfort of individuals through attentive and empathetic service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
01.2024 - 08.2025
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.

Caregiver

Comfort Keepers Home Care
10.2023 - 02.2024
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
  • Prepared meals according to client dietary requirements.
  • Engaged clients through conversation and companionship, promoting independence and meeting social requirements.

Call Center Customer Service Representative

Stride Community Health Center
07.2022 - 11.2023
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled customer escalations in a timely and professional manner.
  • Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints, and maintaining a professional demeanor.
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Handled reschedule and schedule appointments

Caregiver

Wright Nurturing Care
01.2021 - 07.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Build strong relationships with clients to deliver emotional support and companionship
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Shopped for groceries regularly in order to keep the house stocked with necessities.

Caregiver

Essential Medical Services
05.2018 - 01.2021
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members
  • Completed entries in log books, journals and care plans to accurately document and report patient progress
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Provided mobility assistance such as walking and regular exercising
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Team Member

Old Navy
06.2017 - 05.2018
  • Managed keeping the store nice and clean and helping customers
  • Worked cashier maintaining/balancing money
  • Organizing/maintain neatness of clothes
  • Performed excellent customer service
  • Contributed to team success by completing jobs quickly and accurately
  • Worked different stations to provide optimal coverage and meet production goals
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.

Education

Some College (No Degree) -

Colorado Mesa University
Grand Junction, CO

High School, Completed AP course in [Math] -

Vista Academy
05.2015

Skills

  • Heavy Lifting
  • HIPAA Compliance
  • Time Management
  • Vital signs monitoring
  • Medication and Appointment Reminders
  • Personal Care Assistance
  • Developing Client Trust
  • Patient services
  • Patient education

Certification

  • phlebotomy

Education and Training

other

Timeline

Patient Care Technician

DaVita
01.2024 - 08.2025

Caregiver

Comfort Keepers Home Care
10.2023 - 02.2024

Call Center Customer Service Representative

Stride Community Health Center
07.2022 - 11.2023

Caregiver

Wright Nurturing Care
01.2021 - 07.2022

Caregiver

Essential Medical Services
05.2018 - 01.2021

Team Member

Old Navy
06.2017 - 05.2018

High School, Completed AP course in [Math] -

Vista Academy

Some College (No Degree) -

Colorado Mesa University

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AMINA FURQAN