America Chavira
Edwards
Summary
Housekeeping professional known for high standards and delivering results. Adept at managing teams and maintaining exceptional cleanliness standards. Reliable team player with focus on collaboration and adaptability. Proficient in training staff and optimizing housekeeping processes.
Overview
14
14
years of professional experience
Work History
Assistant Director of Housekeeping
Four Seasons Resort Vail
08.2024 - 11.2024
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
Assistant Director Of Housekeeping
The Westin Riverfront Resort & Spa
05.2022 - 08.2024
- Responsible for housekeeping and laundry operations, ensuring to meet the standards of cleanliness, responsible for processing payroll, checkbooks, monitoring and controlling inventory, control expenses such as linens, guest supplies, uniforms, cleaning supplies and contract services
- Also have the responsibility of interviewing, coaching, give feedback for employees, supervise, and give performance reviews
- Have the ability to scheduling and monitoring the forecast for each day to control labor
- Able to assist to staff meetings
- Able to interact with guest, solve any guest complains and accommodate special requests
- Like to create an environment in which employees feel supported and motivated
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Manager
The Sebastian
10.2018 - 05.2022
- Assisted the Director of Housekeeping in interviewing, hiring, coaching, scheduling, training, and reviewing of all housekeeping, and laundry staff
- Performed all functions of the housekeeping, laundry operations as needed
- Prepared and assisted in preparing housekeeping assignments for the housekeepers and supervisors
- Spot checked guest rooms behind supervisors to ensure accuracy and consistency
- Provided feedback and prepared employee evaluations
- Checked public areas as well as the spa throughout the day to ensure cleanliness
- Maintained inventory of storage areas and housekeeping closets and kept them up to date
- Assisted with ordering supplies
- Tracked employee attendance
- Sent labor report
- Attended all daily meetings
Housekeeping Supervisor
The Sebastian
03.2018 - 10.2018
- Responsible for the supervision of the cleaning of hotel guestrooms by providing the highest level of quality and service for hotel guests
- Prioritized, assigned and coordinated housekeeping functions and requests
- Handled guest challenges with care and concern and ensured guest requests were fulfilled in a timely manner
- Conducted hotel walk throughs as required
- Inspected rooms following standards of the hotel
Housekeeping Coordinator
The Sebastian
03.2017 - 03.2018
- Handled telephone calls and ensured all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests
- Maintained effective record and filing systems; completing all administrative reports accurately and in a timely manner
- Processed requests and delegates work assignments in a timely manner
Bank Teller
First Bank
10.2016 - 03.2017
- Responsible for accurately and efficiently processing a wide range of consumer and commercial bank transactions
- Provided customers with fast and friendly customer service, answered inquiries, and informed customers of products and services which may result in cross sold products
- Provided and prompted, efficient, confidential, and accurate service in the processing of transactions
- Handled all monetary transactions for customers (i.e., deposits withdrawals, loan payments, check, cashing, monetary instruments)
- Handled, counted, and managed large amounts of cash and coin
- Evaluated customer needs and offer solutions
Office Assistant
Y.C Construction LLC
01.2011 - 01.2016
- A construction administrative assistant helped executives roll out workplace initiatives, as well as administrate daily affairs
- Some of the requirements include sorting mail, answering phones, taking messages and following up with customers
- Administrative assistants also organize meetings, arrange travel, manage records and monitor expenses
- Traditional office duties, such as filing, copying, scanning, ordering supplies and overseeing supply reordering, are also performed
- Responsibilities: preparation of budget estimates, when required
- Obtained bids from subcontractors and material suppliers, when required
- Monitored, approved and controlled all costs of assigned projects
- Kept Job Cost System accurate through weekly review of costs and budgets etc
Office Coordinator
Sonnenalp Hotel
01.2013 - 01.2015
- The Housekeeping Coordinator’s primary responsibility was the daily coordination of the Housekeeping operations
- Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up
- Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts
- Worked closely with the Engineering, Front Office and Room service
- Opened and closed Housekeeping Department daily
- Maintained Lost and Found records
- Dispatched all calls to appropriate discipline
- Communicated effectively with all departments
- Responded to all phone calls/requests from guests and other departments
- Monitored computer system
- Maintained clear and efficient communication with the Front Desk
- Maintained cleanliness and organization in department
Education
High School Diploma -
Battle Mountain High School
01.2007
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Administrative skills
- Microsoft Office
- Excel
- Alice System
- SMS system
- Opera
- HotSOS
- GXP
- Guest satisfaction
- Task delegation
- Recruitment and hiring
- Housekeeping operations
- Laundry management
- Supply ordering
- Room inspection
- Training and mentoring
Hobbies and Interests
- Camping
- Hiking
- Literature
- Biking
- Family-oriented
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Housekeeping
Four Seasons Resort Vail
08.2024 - 11.2024
Assistant Director Of Housekeeping
The Westin Riverfront Resort & Spa
05.2022 - 08.2024
Housekeeping Manager
The Sebastian
10.2018 - 05.2022
Housekeeping Supervisor
The Sebastian
03.2018 - 10.2018
Housekeeping Coordinator
The Sebastian
03.2017 - 03.2018
Bank Teller
First Bank
10.2016 - 03.2017
Office Coordinator
Sonnenalp Hotel
01.2013 - 01.2015
Office Assistant
Y.C Construction LLC
01.2011 - 01.2016
High School Diploma -
Battle Mountain High School
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