Amerae Luevano
Thornton
Summary
Proactive and customer-focused, I excelled as a Restaurant Server at Michelle Morales, enhancing guest satisfaction and boosting sales through effective communication and upselling techniques. Skilled in organization and exceptional service, I successfully trained new staff, resolved complaints swiftly, and maintained high cleanliness standards, contributing significantly to the restaurant's positive reputation and operational efficiency.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Server
Michelle Morales
01.2020 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Science - Dental Hygiene
Community College of
Denver, COHigh School Diploma -
Denver North High School
Denver, CO05-2022
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Cleaning and sanitizing
- Detail-oriented
- Service prioritization
- Professional appearance
- Salesmanship
- Item promotion
- Alcohol service
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Certification
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Restaurant Server
Michelle Morales
01.2020 - Current
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Associate of Science - Dental Hygiene
Community College of
High School Diploma -
Denver North High School
Similar Profiles
Garrett DowningGarrett Downing
Sales Manager at Morales Painting and RenovationsSales Manager at Morales Painting and Renovations
BILMA MORALES IRAHETABILMA MORALES IRAHETA
HOUSE CLEANING at MORALES CLEANING LLCHOUSE CLEANING at MORALES CLEANING LLC
Nicholas NegreteNicholas Negrete
Construction Worker at Morales Investors and Construction LlcConstruction Worker at Morales Investors and Construction Llc