Amelia Pena-Scholtes

A Client Manager is responsible for supervising and supporting individuals under community-based correctional supervision. This role focuses on client accountability, rehabilitation, and successful reintegration into the community. The Client Manager works closely with clients, law enforcement, treatment providers, and the courts to ensure compliance with court orders and support positive behavioral change.

At 180 Ministries, I served in a variety of roles focused on client care, mentorship, and program support. Our core belief was that transformation happens through relationship—by doing life alongside our clients, providing consistent support through safety measures, individualized mentoring, contracts, and high accountability, we built trust and guided them toward lasting change.

180 Ministries was founded by David Wilkerson, a man of deep faith who believed that it is the love and Word of Jesus that can truly heal and restore lives. I had the privilege of mentoring clients both one-on-one and in group settings, leading Bible discussions, and managing our social media accounts to share our mission and impact. I was also responsible for administering “write-ups,” a process of addressing rule violations and issuing appropriate consequences, always with the goal of accountability and growth.

Additionally, I had the opportunity to represent the program by speaking to potential clients and supporters, offering an in-depth look at our mission, values, and the transformative work we were doing. This role allowed me to share stories of hope and communicate the heart behind everything we did at 180 Ministries. Lastly, I was afforded the opportunity of becoming admin support and working plenty behind the scene of our operations.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Please see job description for 180 Ministries for Women - Utah