Amber Wilkes
Parker
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Personal Care Services
Denver, CO
11.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Independent Contractor
Personal Care Services
Colorado Springs, CO
07.2019 - 12.2019
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Construction Cleaner
JR Cleaning
Fayetteville, NC
06.2018 - 10.2018
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Inspected completed projects to meet customer expectations.
- Assisted with post-construction cleanup and maintenance.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Enhanced client satisfaction upon project completion with meticulous final property cleaning before handover.
- Reduced project delays by promptly removing debris and waste materials from construction sites.
Cashier Team Lead
Baywood Deli
Fayetteville, NC
01.2017 - 05.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Certified Nursing Assistant
Oasis In Home Care
Clarksville, TN
01.2016 - 09.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Spring Meadows Nursing Home
Clarksville, TN
07.2015 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Supported needs of 12+ residents under long-term care.
- Delivered high-quality care to 12+ patients in hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Business
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Client consultation
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Sell services
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Independent Contractor
Personal Care Services
11.2019 - Current
Independent Contractor
Personal Care Services
07.2019 - 12.2019
Construction Cleaner
JR Cleaning
06.2018 - 10.2018
Cashier Team Lead
Baywood Deli
01.2017 - 05.2018
Certified Nursing Assistant
Oasis In Home Care
01.2016 - 09.2016
Certified Nursing Assistant
Spring Meadows Nursing Home
07.2015 - 01.2016
Bachelor of Science - Business
Colorado Technical University