Amber Wilkes
Parker
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Personal Care Services
11.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Independent Contractor
Personal Care Services
07.2019 - 12.2019
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Construction Cleaner
JR Cleaning
06.2018 - 10.2018
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Inspected completed projects to meet customer expectations.
- Assisted with post-construction cleanup and maintenance.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Enhanced client satisfaction upon project completion with meticulous final property cleaning before handover.
- Reduced project delays by promptly removing debris and waste materials from construction sites.
Cashier Team Lead
Baywood Deli
01.2017 - 05.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Certified Nursing Assistant
Oasis In Home Care
01.2016 - 09.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Spring Meadows Nursing Home
07.2015 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Supported needs of 12+ residents under long-term care.
- Delivered high-quality care to 12+ patients in hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Business
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Client consultation
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Sell services
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Independent Contractor
Personal Care Services
11.2019 - Current
Independent Contractor
Personal Care Services
07.2019 - 12.2019
Construction Cleaner
JR Cleaning
06.2018 - 10.2018
Cashier Team Lead
Baywood Deli
01.2017 - 05.2018
Certified Nursing Assistant
Oasis In Home Care
01.2016 - 09.2016
Certified Nursing Assistant
Spring Meadows Nursing Home
07.2015 - 01.2016
Bachelor of Science - Business
Colorado Technical University
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