AMBER SMITH

Executed over 1,200+ restoration estimates using Xactimate and EagleView tools. Secured settlements for 700 insurance claims with an average increase of 34% from estimates. Achieved consistent gross profit margin of 56% across diverse projects. Oversaw execution of more than 200+ projects annually, ensuring adherence to high standards. Led Engagement Team to enhance team dynamics and promote community service initiatives. Collaborated with stakeholders to ensure timely material procurement and fair subcontractor payments. Refined claim negotiations to boost operational performance and financial results. Managed San Antonio and Dallas markets, aligning budget and operating plans with positive EBITDA goals.

Collaborated with Sales Manager to develop tasks promoting team growth and development. Prepared essential tools for Sales, Production, Human Resources, and Leadership functions. Conducted daily reporting and data analysis to identify trends for Leadership review. Established strong relationships with vendors, managed material sample orders and coordinated product training. Oversaw comprehensive recruitment processes for CO branch, including scouting and conducting interviews. Performed background checks and drug screenings, ensuring compliance with hiring standards. Provided orientation and training for new employees to facilitate smooth onboarding. Coordinated efforts across departments to enhance operational efficiency and product knowledge.

Coordinated cross-departmental efforts to ensure timely project delivery and closure. Managed daily tasks involving Accounts Receivable, customer invoices, and credit card processing. Prepared and processed Mortgage and Insurance Claim checks and related documents. Applied for building permits and renewed City/County contractor licenses. Submitted Architectural Design Requests for pre-build approval within HOA covenants. Conducted scheduling calls with homeowners to facilitate production processes. Maintained productivity flow throughout front office operations.

Ensured customer safety and comfort within aircraft cabins and galleys. Delivered gracious service while adhering to Federal Aviation Administration regulations. Responded effectively to onboard medical situations, prioritizing passenger well-being. Maintained order during high-stress scenarios, including evacuations and security threats. Demonstrated leadership in managing severe weather conditions and turbulence. Worked independently and collaboratively within a team environment. Presented a professional image in accordance with United's policies and procedures.

Responsible for delivering key performance results that are most important to Sprint's overall growth strategy. Share my proven success and techniques with coworkers to continuously improve the customers' experience. Perform additional responsibilities, such as training co-workers and solving customers' requests, that contribute to the successful operations of the store.

• December 2019
• Working with the Adopt-A-Family program providing a Christmas for families in need in the Denver Metro
• Project C.U.R.E, Sorted and packed medical supplies for Doctors Without Borders to aid assistance in third world countries
• Dumb Friends League December 2018
• Collected and donated high demand supplies for the sheltered animals in the Douglas County facility.

• Food For Thought April 2022
• Packaging 10-15 food items in 30+ PowerSacks for children in the Denver Metro Area for the weekend.

• To give the patients of The Children’s Hospital a magical day by having a special flight to the “North Pole” to meet Santa and his helpers
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• Collecting & wrapping Christmas gifts from fellow co-workers and delivered to the local family selected within the organization.

• Reviewed sales, customer concerns, and new opportunities to develop business strategies to present at weekly planning meetings
• Developed highly empathetic customer relationships and earned a reputation for consistently exceeding service goals and standards
• Increased credibility and client awareness by developing marketing strategies including marketing collateral, social media articles, local newspaper ads, and participating at community fundraiser events
• Academic Background, December 2019
• Making over 40 blankets for foster children that are currently in the system throughout Denver, Colorado.

• Greet visitors who enter the office to determine the nature and purpose of their visit and direct them to the appropriate destination
• Responded to all customer inquiries thoroughly, professionally and promptly
• Frequently prepare invoices, reports, financial statements and other documents, using Word processing, Excel spreadsheets, and Powerpoint presentation software.iTan Solariums

Greeted visitors to determine purpose of visit and directed to appropriate locations. Responded professionally to customer inquiries, ensuring comprehensive information delivery. Prepared invoices, reports, and financial statements utilizing Word, Excel, and PowerPoint. Coordinated travel arrangements for CEO's weekly meetings efficiently.

Developed business strategies by analyzing sales, customer concerns, and new opportunities for weekly planning meetings. Established strong customer connections, consistently surpassing service benchmarks and standards. Enhanced credibility and client awareness through creation of marketing strategies, including collateral and social media content.