Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Pletcher

Eckley

Summary

Dynamic Quality Assurance Performance Facilitator with a proven track record at Arise Platform, recognized for coaching and mentoring agents to achieve excellence. Skilled in data analysis and effective communication, I foster a culture of continuous improvement, enhancing team performance and driving operational success.

Overview

14
14
years of professional experience

Work History

Quality Assurance Performance Facilitator

Arise Platform
12.2023 - Current
  • Coach and mentor a team of agents
  • Hold weekly meetings to guide, inspire, and provide goal settings to agents to be the best versions of themselves
  • Listen to agents calls and provide deep dives to give feedback
  • Assisted 30-50 agents weekly
  • Recognized as the top performing team
  • Online

PF Chat Supervisor

Arise Platform
02.2019 - Current
  • Oversee daily operations in chat room and guide agents that are on calls.
  • Recognized as the top performing chat agent 2023-2024
  • Rewarded incentives for having 100% Commitment Adherence
  • Successfully handle 6-10 personal chat at one time and watch chat room with 50 agents
  • Effectively guide agents through situations and provide steps on how to manage the call.
  • Online

Office Manager

Andrews Brothers Seed
Yuma
04.2012 - 06.2018
  • Provided customer service, payroll, scheduling, and admin paperwork
  • Keeping staff and customers in communication with each other.
  • Kept books up to date, payroll, budgets
  • Scheduled meeting and appointments
  • Provide customer service with a positive attitude

Education

Associate Degree - Business Technology

Morgan Community College
Ft. Morgan, CO
01.2001

Skills

  • Data analysis
  • Conflict resolution
  • Time management
  • Problem solving
  • Efficiency
  • Microsoft Office proficiency
  • Dependability
  • Data entry
  • Attention to detail
  • empathy
  • Active listening
  • Quality assurance
  • Effective communication

Timeline

Quality Assurance Performance Facilitator

Arise Platform
12.2023 - Current

PF Chat Supervisor

Arise Platform
02.2019 - Current

Office Manager

Andrews Brothers Seed
04.2012 - 06.2018

Associate Degree - Business Technology

Morgan Community College
Amber Pletcher