Amber N. Sculac
Colorado Springs
Summary
Dynamic professional with a proven track record at Ford Motor Credit Company, excelling in leadership and effective communication. Skilled in inventory management and team collaboration, I increased employee satisfaction by 25% and improved customer satisfaction by 62%. Adaptable and detail-oriented, I thrive in fast-paced environments, driving results and fostering positive relationships.
Overview
24
24
years of professional experience
Work History
Brand Ambassador
Element 54
Englewood
07.2024 - 11.2024
- Represent brand at in-store demonstrations, events, and trade shows to increase awareness and drive sales.
- Deliver product demonstrations, address customer questions, and close sales; track sample distribution and sales results.
- Collect customer feedback and share insights with marketing and field teams to improve targeting and messaging.
Caregiver
Flourish Assisted Living
Arvada
01.2024 - 04.2024
- Assisted residents with activities of daily living, mobility, meal preparation, medication reminders, and documentation while protecting PHI.
- Maintained safe, clean living environments; reported condition changes and contributed to care notes and shift reports.
Inventory Manager and 2nd Assistant Manager
Kid to Kid
Centennial
01.2023 - 12.2023
- Built and maintained inventory tracking for new and used merchandise, improving stock visibility and accuracy.
- Staged merchandise to franchise visual standards and optimized floor/backstock layout to reduce out-of-stocks.
- Performed regular audits, labeled and categorized inventory, produced management reports, and trained staff on inventory procedures.
- Effectively scheduled employees to ensure adequate coverage to meet store and customer needs.
- Increased overall sales by 25% in first 90 days store was open and a minimum of 10% month after month proceeding first 90 days through promotions to increase foot traffic and positive customer interactions.
- Coached and counseled employees as needed to develop their skills.
Assistant
Hard Working Hussey LLC
Aurora
04.2021 - 08.2021
- Managed owner correspondence and scheduling; coordinated estimate appointments (avg. 2/day) and improved office workflows.
- Collected on all past due invoices reducing outstanding past due receivables by 25% in first 30 days.
Marketing Manager / House Cleaner
C & H Services LLC
Aurora
08.2019 - 02.2020
- Created and executed local advertising campaigns that added ~25 new clients in the first 30 days.
- Performed on-site estimates and delivered residential services to meet client expectations.
Body Shop Assistant
Dennis Gonzalez LLC
Aurora
10.2017 - 03.2018
- Scheduled estimates/repairs, maintained repair logs, organized parts and tools, and supported collections for overdue invoices reducing outstanding past due receivables by 40% in 60 days.
Live-In Caregiver
Private Household
Aurora
04.2016 - 06.2017
- Managed household schedules, bills/mail, travel arrangements, meal prep, laundry, and sensitive family communications while maintaining confidentiality.
Various Roles (promotions)
Ford Motor Credit Company
01.2001 - 10.2014
- Customer Service Representative — Auto Collections (Jan 2001–Apr 2007): Handled high-volume outbound calls (avg. ~120/day), negotiated repayment plans, used skip tracing, and maintained FDCPA compliance.
- Dealer Service Analyst (Apr 2007–Mar 2013): Assessed credit risk, reviewed credit/income documentation, approved, conditioned or rejected loan applications. gathered loan documentation, monitored dealer portfolios, and prepared management reports/presentations. Identified error in system rate generator saving company $100K in receivables in 30 days. Dealer satisfaction improved 32% year over year.
- Collections Team Lead — Loss Prevention (May 2012–Mar 2013): Supervised collections activities, enforced payment-plan compliance, approved escalated recovery actions, and implemented process improvements to reduce losses. Increased employee satisfaction by 25% in 30 days and customer satisfaction increased by 62% year over year.
- Skip & Fraud Team-Team Lead (Mar 2013–Oct 2014): Led an 8–12 person team focused on skip tracing and fraud detection; performed QA, training, and cross-functional coordination.
Education
Green Belt -
Six Sigma
Ford Motor Credit Company01.2006
B.S. - Psychology
Post University
Waterbury, CTSkills
- Inventory management
- Scheduling and phone systems
- Microsoft Office proficiency
- Organizational skills
- Team collaboration
- Leadership and team building
- Effective communication
- Adaptability and multitasking
- Attention to detail
- PPE compliance
- Conflict resolution
Selected Achievements
- Launched a marketing campaign that increased C&H Services’ client base by ~25% in 30 days.
- Implemented inventory tracking and audit processes that improved stock visibility and reduced discrepancies.
- Trained and coached teams up to 12 staff, improving accuracy, compliance, and service delivery across retail and collections environments.
Timeline
Brand Ambassador
Element 54
07.2024 - 11.2024
Caregiver
Flourish Assisted Living
01.2024 - 04.2024
Inventory Manager and 2nd Assistant Manager
Kid to Kid
01.2023 - 12.2023
Assistant
Hard Working Hussey LLC
04.2021 - 08.2021
Marketing Manager / House Cleaner
C & H Services LLC
08.2019 - 02.2020
Body Shop Assistant
Dennis Gonzalez LLC
10.2017 - 03.2018
Live-In Caregiver
Private Household
04.2016 - 06.2017
Various Roles (promotions)
Ford Motor Credit Company
01.2001 - 10.2014
Green Belt -
Six Sigma
B.S. - Psychology
Post University