Amber McClure
FRUITA
Summary
Dynamic professional with a proven track record at Red Rock Auto Group, enhancing customer satisfaction and streamlining operations. Excelled in customer service and problem-solving, significantly improving sales process efficiency. Skilled in team collaboration and multi-tasking, adept at fostering positive client relationships and achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Sales Associate
Red Rock Auto Group
04.2024 - Current
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Collaborated with the finance team to secure favorable financing options for customers.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
Store Manager
Desert Oasis Spas and Pools
01.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Compliance Associate
Bay Equity Home Loans / The Touchstone Group
03.2016 - 12.2022
- Served as a subject matter expert on compliance-related topics.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Reduced potential legal exposure by identifying areas of non-compliance and recommend, ng corrective actions.
- Gathered, organized, and evaluated data to make accurate assessments of current operations.
Disclosure Desk Specialist
Bay Equity Home Loans / The Touchstone Group
03.2016 - 12.2022
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Maintained knowledge of loan programs offered through bank.
- Facilitated seamless coordination between internal departments by acting as a liaison for all matters related to loan disclosures.
- Expedited loan processing timeframes by promptly addressing any potential issues or discrepancies in disclosures.
- Streamlined the disclosure process for faster turnaround times by implementing efficient workflows.
- Enhanced loan documentation accuracy by meticulously reviewing and verifying borrower information.
Loan Officer Assistant
Fidelity Mortgage
01.2009 - 03.2016
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Assembled important paperwork and disclosures for borrower.
Education
High School Diploma -
Central High School
Grand Junction, CO04-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Outgoing personality
Timeline
Sales Associate
Red Rock Auto Group
04.2024 - Current
Store Manager
Desert Oasis Spas and Pools
01.2023 - 04.2024
Compliance Associate
Bay Equity Home Loans / The Touchstone Group
03.2016 - 12.2022
Disclosure Desk Specialist
Bay Equity Home Loans / The Touchstone Group
03.2016 - 12.2022
Loan Officer Assistant
Fidelity Mortgage
01.2009 - 03.2016
High School Diploma -
Central High School
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