Amber Maynes

Responsible for providing administrative support to medical staff and ensuring that patients receive the best possible care. To improve patient experience.

Community care - PFP

Virtual administrative and clinical support, including managing patient scheduling, handling patient communication (calls, chats, emails), coordinating care, assisting with prior authorizations, providing referrals for providers so veteran can be seen, all while ensuring HIPAA compliance and strong digital/communication skills.

Specifically a year contract that ended going into 2026.

Temporary

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Answer Phones/emails

Schedule Patient Appointments

Register Patients

Patient Intake

Answer Patient Questions

Invoicing for blood work testing

Quoting copay

Explain financial requirements, expedite if needed.

Investigate insurance or self pay

Putting all patient information into spreadsheet and QLS system.

Led customer service team to enhance client satisfaction through effective communication and problem resolution.

Trained and mentored new staff on company policies, procedures, and customer interaction techniques.

Streamlined workflow processes to improve response times and operational efficiency within the department.

Developed training materials to support continuous improvement of customer service skills among team members.

Screen calls, take messages, respond to inquiries and requests for information as directed.

Schedule Estimate appointments

Enter purchase orders - give quotes and pricing

Sort and deliver incoming mail and send outgoing mail

Provide general information to staff and clients

Copy, file and maintain paper and electronic documents and records - Scanning in all BOL's and Purchase Orders.

Work closely with Client Liaison/Customer Service team to ensure that all customers are happy, and all problems are fixed in a timely matter, Keeping customer service team motivated and learning any new procedures.

Data Entry for customer service team and Contractors (word, excel)