Amber Hookway
Deerfield Beach
Summary
Passionate business development leader. Extensive experience building fruitful professional relationships, cultivating partnerships for collaborative ideation, and executing innovative solutions. Assist companies in matching highly qualified talent for their tailored needs. Mediate with prospects about their goals to help elevate them closer to their project goals.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
The Basel House
Tampa, FL
01.2022 - 10.2023
- Successfully generated and nurtured warm client leads, resulting in $4.5 million in sales within the real estate market.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
Realtor
SellState Partners
11.2019 - 01.2022
- Analyze Market Trends, Conditions, and advise clients on how to develop competitive market proposals
- Create marketing Campaigns for Buyers and Sellers
- Maintain and engage a current and accurate CRM database of prospective customers
- Prepare forms needed for real estate transactions, including contracts, deeds, closing statements and leases
- Managed clients need to prevent and proactively resolve issues prior to closing
- Liaise with outside companies to keep transactions progressing forward within the required contract time.
Realtor & Office Assistant
Property Locators
01.2018 - 05.2019
- Nurtured warm and cold internet leads into clients
- Recruited new agents that demonstrated a cultural fit to company values as well as the competency to drive increased growth and production
- Navigated client's through challenging situations with positive results
- Managed emotionally charged situations in a professional manner using negotiation skills to de-escalated and close deals
- Retained business development relationships with clients to ensure continued future business.
Operation Manager
Costa Del Este
01.2016 - 09.2018
- Hired personnel to increase productivity, sales, and visibility of recreational activities at the Waldorf Astoria Resort and WaterStone Resort in Boca Raton
- Transformed operations that contacted, interacted and serviced current clients, past clients, and lost clients that resulted in an increase in revenue
- Revived fragile relationships with demanding, high-profile clients that have been fortified into strong relationships through negotiation and accommodation
- Created and marketed client outreach and connection through events, e-mail, fliers, social media and a local magazine
- Created and implemented new training manuals for employees.
Education
Certificate - Project Management
Coursera
10.2023
License - Real Estate Licensee
Suncoast
01.2016
High School Diploma -
Pompano Beach High
05.2008
Skills
- Client Interviews and Selection Process
- Problem resolution
- Client management
- Working collaboratively
- Client relations
- Market research
- Excellent Customer service skills
- High conflict resolution and mediation skills
- System Implementation
- Task Monitoring
- Administrative Support
Websites
Languages
English
Native or Bilingual
selected experience
- Extensive Client Interaction:Proven track record of effectively working with high net worth clients , showcasing exceptional interpersonal and communication skills.
- Adaptability in Diverse Environments:Thrives in dynamic settings with diverse personalities, showcasing adaptability, flexibility, and the ability to build positive relationships with individuals from various backgrounds.
- Navigating Fast-Paced Startups:Successful experience in navigating the challenges of start-ups with fast-changing and evolving systems, demonstrating agility, problem-solving, and the ability to thrive in rapidly changing environments.
Timeline
Client Relations Specialist
The Basel House
01.2022 - 10.2023
Realtor
SellState Partners
11.2019 - 01.2022
Realtor & Office Assistant
Property Locators
01.2018 - 05.2019
Operation Manager
Costa Del Este
01.2016 - 09.2018
Certificate - Project Management
Coursera
License - Real Estate Licensee
Suncoast
High School Diploma -
Pompano Beach High