Amber Gonzales
Craig
Summary
Results-driven Housekeeper Supervisor with a proven track record in enhancing guest satisfaction and operational efficiency through strong leadership and effective team building. in 2021 i had my first son, i balanced work and parenting until july of 2022 when i decided to focus on my kids full time, in 2024 i had my second son, my kids are now older and i am very eager to get back into the work force.
Overview
4
4
years of professional experience
Work History
Housekeeper Supervisor
Vacasa
Steamboat Springs, CO
10.2018 - 07.2022
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Facilitated training and mentorship for new housekeeping staff on best practices and efficient cleaning techniques.
- Developed and implemented streamlined cleaning schedules to enhance operational efficiency.
- Conducted regular inspections of properties to maintain compliance with quality standards and safety protocols.
- Resolved guest complaints related to housekeeping services, enhancing overall guest experience.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Worked with front desk to respond promptly to all guest requests.
Education
High School Diploma -
Moffat County High School
Craig05-2022
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Strong leadership
- Task assignment
- Folding clean laundry
- Team building
- Customer relationship management
- Quality improvements
- Guest relations
- Sorting and washing laundry
- Task delegation
- Department coordination
Languages
English
Native or Bilingual
Timeline
Housekeeper Supervisor
Vacasa
10.2018 - 07.2022
High School Diploma -
Moffat County High School