Amber Bowers
Fort Collins
Summary
Compassionate caregiver with over two years of experience dedicated to enhancing the well-being of others through exceptional support and care. Committed to delivering top-notch assistance, administering medication, and ensuring safe environments for clients. Proficient in care documentation practices, with a strong focus on creating secure settings while facilitating daily living activities. Known for a friendly and understanding demeanor that fosters trust and comfort among those served.
Overview
14
14
years of professional experience
Work History
Home Care Provider
Lew-Ann Jensen
02.2024 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with self-administered medications.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
Account Manager
Hach
09.2024 - 03.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
In-Situ Inc
08.2021 - 05.2022
- Order entry through Exact MAX ERP system
- Data entry and account/contact management through Salesforce
- Customer support
Capital Consultants
11.2020 - 07.2021
- Property management
- Billing
- Rental showings
- Answering phones
- Customer service
- Recording and receiving rent payments
- On call
Executive Assistant
Lead Farm, LLC
01.2017 - 06.2021
- Account Management
- Billing
- Bookkeeping
- Receptionist
- Schedule Management
- Managed the CEOs personal and work schedule
- Gmail Calendar Management synced with Microsoft
Senior Account Executive
SilverEdge, LLC
12.2014 - 11.2016
- Account Generation and Management
- Responsible for acquiring new business accounts for POS systems, credit card processing, finances, etc. through cold calling and inbound lead gen.
- Once acquired, responsible for upselling, cross-selling, and servicing of the accounts.
- Webinar hosting and execution for sales presentations, analysis, etc
- Sales Experience
- Responsible for monthly and yearly account and net profit goals
- Business Analysis and Competition Analysis
- Certified in Sandler Sales Training
- Computer/Systems Use
- Knowledge of Salesforce CRM
- Microsoft Excel
- Microsoft Word
- Scheduling Functions
Account Manager / Mediation Specialist - TEAM LEAD
Emerald Canyon
02.2014 - 08.2014
- Outgoing calls on debt collection, loan certification, and multi company agmts.
- Mediation between multiple companies to resolve debt Scheduling and execution of payment agreements and physical payments
Admin, Clerical, Receptionist
Loveland Ford Lincoln
03.2013 - 02.2014
- Receptionist Duties
- Multiple phone line management
- Messaging and reporting for GM
- Scheduling
- Admin Duties
- Filing Service Orders
- Paperwork preparation
- Bank/Financing Communication and completion
- Title Paperwork Filing and Tracking
Guest Services Representative
Aveda Salon and Spa
10.2012 - 02.2013
- Receptionist Duties
- Management of courier services, delivery, and guests for all clients.
- Multiple phone line/massage management
- Greeted numerous visitors, VIPs, vendors and interview candidates.
- Mail distribution for office
- Responsible for meeting and achieving team revenue goals and metrics
- Fulfillment of inventory and stocking procedures
Internet Shipping and Receiving
Otter Box
07.2011 - 09.2012
- Incoming internet order management
- Packing and shipping duties for all internet orders
- Execution of monthly inventory
- Tracking and receiving of incoming corporate shipments
- Customer invoice filing and tracking
- Pallet Jack operation
Education
Associate of Arts - Hair Stylist
Hair Dynamics
Fort Collins, CO01.2011
High School Diploma -
Mountain View High School
Loveland, COSkills
- Behavioral management
- Case management experience
- Meal preparation
- Patient assistance
- Dementia care
- Family education
- Care plan adherence
- Medication monitoring and administration
- Patient transportation and coordination
- Client safety and first aid
- Mobility assistance
- Toileting assistance
- Relationship building
- Verbal and written communication
- Progress documentation
- Clinical quality program standards and protocols
- Fall prevention
- Housekeeping
- Community activities
- Personal hygiene support
- Behavior redirection
- Emotional support
- Patient advocacy
- Care plan management
- Compassionate client care
- Compassionate caregiving
Timeline
Account Manager
Hach
09.2024 - 03.2025
Home Care Provider
Lew-Ann Jensen
02.2024 - Current
In-Situ Inc
08.2021 - 05.2022
Capital Consultants
11.2020 - 07.2021
Executive Assistant
Lead Farm, LLC
01.2017 - 06.2021
Senior Account Executive
SilverEdge, LLC
12.2014 - 11.2016
Account Manager / Mediation Specialist - TEAM LEAD
Emerald Canyon
02.2014 - 08.2014
Admin, Clerical, Receptionist
Loveland Ford Lincoln
03.2013 - 02.2014
Guest Services Representative
Aveda Salon and Spa
10.2012 - 02.2013
Internet Shipping and Receiving
Otter Box
07.2011 - 09.2012
Associate of Arts - Hair Stylist
Hair Dynamics
High School Diploma -
Mountain View High School