Amaris Tiscareno
Brighton,CO
Summary
Dedicated and results-driven professional with a strong work ethic and a passion for continuous learning. Known for setting ambitious goals and relentlessly pursuing them until successful completion. Committed to delivering top-notch performance in all endeavors, driven by the desire to support both personal and family needs. Seeking new opportunities to further excel and make a meaningful impact in the workplace.
Overview
12
12
years of professional experience
Work History
Tier 1 Customer Service Representative
Rose International: Kaiser Permanante
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Data Entry Clerk
Connect for Health Colorado
08.2023 - 01.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Ensured accurate and timely documentation of all case files, facilitating smooth audits and regulatory compliance.
- Coordinated effectively with other departments and agencies for seamless delivery of services to Medicaid recipients.
- Enhanced team productivity through active participation in staff meetings and ongoing professional development opportunities.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.
- Used data entry skills to accurately document and input statements.
Customer Advocate
Blue Cross Blue Shield Of New Mexico
04.2017 - 12.2019
- Facilitated calls in two languages: English and Spanish.
- Maintained accurate documentation of client concerns and resolution processes.
- Investigated and addressed account issues with expert assistance.
- Actively engaged with customers to identify concerns and deliver precise solutions.
- Strengthened customer connections by efficiently handling issues.
- Handled a high volume of customer interactions, effectively resolving issues and providing detailed product information.
- Collaborated with external providers to address customer concerns.
- Identified improvement areas through detailed analysis of feedback.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Marketplace Representative
Molina Healthcare
05.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Outbound Sales Agent
S&P Data LLC
05.2015 - 05.2016
- Made numerous cold calls per day resulting in client base growth by 70%.
- Cold called over many potential customers per day to help with marketing efforts and increase sales.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized innovative sales techniques to upsell products and services.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed favorable customer service relationships and built new, robust customer bases.
Sales Associate
Metro Pcs
04.2013 - 03.2015
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed more than 20 activations per day
- Counted drawer with more than $5,000 in drawers
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Compadre High School
Tempe, AZ05.2011
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Language translation
- Fluent bilingualism
Accomplishments
- Black Cat Coffee House/ Metro PCS Metro Pcs
- Past manager Past Supervisor
- Have known for 2 years Have Known for 2 years
- Teresa Rodriguez (602)800-1379
Languages
5,Native or Bilingual
Languages
Spanish
Personal Information
Title:
Languages
5,Native or Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Tier 1 Customer Service Representative
Rose International: Kaiser Permanante
04.2025 - Current
Data Entry Clerk
Connect for Health Colorado
08.2023 - 01.2024
Customer Advocate
Blue Cross Blue Shield Of New Mexico
04.2017 - 12.2019
Marketplace Representative
Molina Healthcare
05.2016 - 04.2017
Outbound Sales Agent
S&P Data LLC
05.2015 - 05.2016
Sales Associate
Metro Pcs
04.2013 - 03.2015
High School Diploma -
Compadre High School
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