Amanda Lau

Berthoud

Summary

Results-driven entrepreneur with a focus on creating experiences people will remember. Expertise in developing programs that run efficiently and maximize profitability while fostering a cohesive and motivated team environment.

Overview

years of professional experience

Work History

Owner

ABC Entertainment, LLC

Berthoud

12.2011 - Current

Managed daily operations of Kids' Nite Out events and special programming.
Developed Program Managers to be self-reliant, efficient, and solution-focused while following company policy.
Developed marketing strategies to promote events and build customer loyalty.
Achieved a 94% employee retention rate over a 3-year period.
Increased the average price per kid's sales by 400%.
Built strong vendor relationships for the best pricing and product exclusivity.
Developed strategic plans to increase profitability and efficiency.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Executed performance reviews to encourage improved productivity for team members.
Reviewed financial statements and sales or activity reports to ensure that maximum profit was being realized.
Worked successfully with a diverse group of coworkers to set expectations and foster an efficient work environment.

Barista/Store Manager

Ziggi's Coffee

Longmont

10.2011 - 01.2018

Provided exceptional customer service and built rapport with regular customers.
Minimized waste and product loss with efficient ordering and inventory management.
Produced weekly schedule to maximize efficiency of peak hours while being budget conscious.
Helped develop SOP for 3 person and 4 person shift tasks due to increased store volume.
Maintained positive attitude during high-volume periods.
Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

Business Marketing

Colorado State University

Fort Collins, CO

Skills

I thrive in high-pressure, fast-paced situations, providing clear direction and a calm, positive, and approachable demeanor for my team Additionally, I have extensive experience in:

Program development
Staff development
Conflict resolution

Event marketing
Operational strategy
Vendor and Inventory management
Financial analysis

Timeline