Amanda Watkins
Colorado Springs
Summary
Detail-oriented and organized professional with extensive experience in customer service, safety protocols, and record-keeping. Successfully manages sensitive information, adheres to strict regulations, and ensures the integrity and security of items in high-pressure environments. Demonstrates ability to efficiently handle multiple tasks, maintain clear communication, and collaborate with teams. Skilled in problem-solving, effective time management, and remaining calm in tense situations. Proficient in handling and securing sensitive materials, including medical supplies and evidence, while maintaining accountability and confidentiality. Seeks to leverage skills in organization, safety, and customer service to contribute to the success of the Evidence Unit Technician role.
Overview
18
18
years of professional experience
Work History
Food Service Worker
McDonald's
10.2024 - 12.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Restaurant Cashier
Love's Travel Stops & Country Stores
04.2024 - 07.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and mobile payments
- Maintained a clean and organized cashier station, ensuring all supplies were stocked and readily available
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery to customers
- Utilized point-of-sale (POS) system to process orders quickly while maintaining accuracy in pricing and inventory management
- Handled large sums of money securely following established cash handling procedures at all times
- Maintained knowledge of menu items, daily specials, promotions, and restaurant policies to provide accurate information to customers
- Collaborated with servers and kitchen staff to ensure smooth communication between front-of-house and back-of-house operations
Babysitter
05.2007 - 05.2018
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
- Assisted with homework assignments, offering guidance and support as needed
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Built strong relationships with families through trustworthiness, reliability, and professionalism
Sandwich Artist/closer
Subway
03.2017 - 07.2017
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Maintained a clean and organized work area, following food safety guidelines at all times
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated cash register accurately for order processing and handled cash transactions efficiently
- Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
- Followed recipes and portion control guidelines to consistently deliver high-quality products
- Adhered to company policies regarding food handling, storage, preparation, and presentation standards
- Handled customer complaints or concerns promptly and professionally to ensure satisfaction
- Maintained knowledge of current promotions, specials, and limited-time offers to effectively communicate them to customers
- Implemented upselling strategies to increase average transaction value per customer visit by XX%
Caregiver
Leah Commons
09.2014 - 02.2017
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Provided assistance with toileting needs while respecting the dignity and privacy of clients
- Engaged in active listening during conversations with clients, showing empathy and understanding
- Provided respite care for family caregivers, allowing them time for self-care and personal responsibilities
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Team oriented
- Time management proficiency
Timeline
Food Service Worker
McDonald's
10.2024 - 12.2024
Restaurant Cashier
Love's Travel Stops & Country Stores
04.2024 - 07.2024
Sandwich Artist/closer
Subway
03.2017 - 07.2017
Caregiver
Leah Commons
09.2014 - 02.2017
Babysitter
05.2007 - 05.2018
Bachelor of Science - Criminal Justice
Colorado Technical University
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