Amanda Terwilliger
Pueblo West
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Statewide Interoperability Coordinator
DHSEM
08.2022 - Current
- Overseeing the daily operation of the state's interoperability efforts
- Coordinating interoperability and communications projects
- Maintaining governance structures
- Assembling working groups to develop and implement key initiatives
- Updating and implementing the Statewide Communication Interoperability Plans (SCIP)
Executive Director
Bent County Public Health
07.2021 - 06.2022
- Formulated comprehensive strategic plans for long-term growth and sustainability.
- Cultivated strong relationships with stakeholders by facilitating open communication and collaboration.
- Advocated for organizational interests with key stakeholders to foster trust and transparency.
- Streamlined financial processes, resulting in improved accuracy and reduced operational costs.
- Conducted performance evaluations to identify strengths and development opportunities.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Communication Officer
Colorado State Patrol
01.2007 - 07.2021
- Received and prioritized incoming emergency calls from the public, determining the nature and location of the incident.
- Quickly assessed the situation to identify the appropriate emergency response (police, fire, EMS) and dispatched units accordingly.
- Provided pre-arrival medical instructions to callers in emergency situations, following established protocols.
- Effectively communicated with callers to gather critical information regarding the incident and location.
- Monitored radio transmissions from emergency responders, updating dispatch logs and coordinating response efforts.
- Maintained accurate records of all calls, including caller details, incident type, dispatch times, and unit assignments.
- Utilized computer-aided dispatch (CAD) systems to locate addresses, access relevant information, and track unit status.
- Collaborated with other emergency services and agencies to ensure coordinated response to complex incidents.
- Provided clear and concise directions to emergency responders based on geographic location.
- Followed established procedures for handling sensitive situations, including active shooter scenarios and mental health crises.
- Maintained composure and effectively managed stressful situations while providing critical support to callers in need.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2025
Master of Science - Public Health
Southern New Hampshire University
Hooksett, NH05-2021
Bachelor of Science - Health Administration
Colorado State University
Pueblo, CO09-2016
Skills
- Multitasking and organization
- Customer service
- Decision-making
- Project coordination
- Presenting ideas and plans
- Database management
- Regulatory compliance
- Project management
- Report writing
- Medical terminology
- CRM software
- Updating stakeholders
Accomplishments
- Collaborated with team of 90 in the development of Statewide Communications Interoperability Plan.
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Statewide Interoperability Coordinator
DHSEM
08.2022 - Current
Executive Director
Bent County Public Health
07.2021 - 06.2022
Communication Officer
Colorado State Patrol
01.2007 - 07.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Master of Science - Public Health
Southern New Hampshire University
Bachelor of Science - Health Administration
Colorado State University
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