Executed effective customer service strategies while managing financial transactions and ensuring security protocols.
Overview
12
12
years of professional experience
Work History
Bathroom attendant
The Church Nightclub
Denver, CO
05.2025 - Current
Ensured availability of products and paper towels for women attending nightclub events.
Managed bathroom hygiene and delivered care to women in need of extra attention while intoxicated.
Delivery Driver
Doordash
Commerce City, CO
03.2019 - Current
Managed order fulfillment and coordinated timely delivery to optimize customer experience.
Night Auditor
Super 8 by Wyndham
06.2024 - 02.2025
Managed end-of-day reporting processes, verifying revenue and expenses for hotel management review.
Local Manager
Cherry Hill Programs
Denver, CO
12.2022 - 01.2025
I was the local manager
Former Hospital Security Officer
Allied Universal Security Services
Aurora, Colorado
07.2021 - 08.2023
Provided security at university hospital to help deescalate high tension situations
Partner
Uber
Commerce City, CO
10.2016 - 04.2022
Drive for uber
Assistant Manager
Cherry Hills Programs/ Iconic
Broomfield, CO
10.2017 - 01.2021
I was an assistant manager for the Santa's workshop at Flatirons mall in Broomfield, CO and Penn square mall in Oklahoma City
Former Personal Care Assistant (PCA)
Complete OK
El Reno, Oklahoma
04.2019 - 06.2020
Provided care to clients at all stages of their lives in care facilities and home, as well as clean their homes and care for their animals
Former Team Member
Wendy's
11.2019 - 01.2020
Former Driver
O'Reilly Auto Parts
El Reno, Oklahoma
05.2019 - 09.2019
Provided customer service to our professional customers as well as merchandising in the store and price changes
Former Enrollment Specialist
Bck tempo
Denver, Colorado
08.2017 - 12.2017
Giveaway phones for people who qualify through Medicaid food stamps or SSI
Overnight Key Holder
Bradley’s/stinkers
Arvada, CO
08.2013 - 07.2017
Supervised opening and closing procedures to ensure store security and operational efficiency.
Trained and mentored staff on customer service best practices and product knowledge.
Managed inventory control, including stock replenishment and organization of merchandise displays.
Analyzed sales trends to optimize product placement and improve customer engagement strategies.
Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Education
Massage Therapist - undefined
Denver School of Massage Therapy
09.2015
Bachelor's - Wedding & Event Planning, early childhood education degree program
Ashworth College
11.2013
G.E.D - classes to prepare for My paramedic program
Front Range Community College
Westminster, Colorado
12.2012
college courses - get your high school diploma
Front Range Community College
05.2012
alternative school - started earning credits to catch up
North Valley School for Young Adults
05.2010
Sophomore - considered junior but the credits for a sophomore / junior year
Northglenn High School
12.2009
Alternative online school - redo Sophomore year
Cdela online homeschooling
12.2008
First-year student and first semester Sophomore year - undefined
Brighton High School
12.2008
Skills
Developed and implemented strategic planning frameworks to drive business growth and improve decision-making processes
Effectively balanced diverse duties to ensure timely completion of projects and tasks
Achieved seamless project transitions by promoting a culture of adaptability Enhanced team performance through proactive adjustments to changing circumstances Cultivated an environment that embraced flexibility, resulting in improved project outcomes
Achieved successful recruitment outcomes by implementing targeted sourcing strategies Enhanced team performance through effective candidate selection and onboarding practices Contributed to organizational growth by building a strong talent pipeline
Implemented effective organizational strategies to manage multiple tasks and deadlines
Developed and maintained organized systems for tracking time allocation across various projects
Analyzed financial data and developed money management plans to ensure efficient allocation of funds
Implemented strategies for effective conflict resolution, promoting positive interpersonal relationships
Developed and implemented communication protocols to ensure clarity and efficiency in information exchange
LANGUAGE
English
Native
Timeline
Bathroom attendant
The Church Nightclub
05.2025 - Current
Night Auditor
Super 8 by Wyndham
06.2024 - 02.2025
Local Manager
Cherry Hill Programs
12.2022 - 01.2025
Former Hospital Security Officer
Allied Universal Security Services
07.2021 - 08.2023
Former Team Member
Wendy's
11.2019 - 01.2020
Former Driver
O'Reilly Auto Parts
05.2019 - 09.2019
Former Personal Care Assistant (PCA)
Complete OK
04.2019 - 06.2020
Delivery Driver
Doordash
03.2019 - Current
Assistant Manager
Cherry Hills Programs/ Iconic
10.2017 - 01.2021
Former Enrollment Specialist
Bck tempo
08.2017 - 12.2017
Partner
Uber
10.2016 - 04.2022
Overnight Key Holder
Bradley’s/stinkers
08.2013 - 07.2017
Massage Therapist - undefined
Denver School of Massage Therapy
Bachelor's - Wedding & Event Planning, early childhood education degree program
Ashworth College
G.E.D - classes to prepare for My paramedic program
Front Range Community College
college courses - get your high school diploma
Front Range Community College
alternative school - started earning credits to catch up
North Valley School for Young Adults
Sophomore - considered junior but the credits for a sophomore / junior year
Northglenn High School
Alternative online school - redo Sophomore year
Cdela online homeschooling
First-year student and first semester Sophomore year - undefined