AMANDA SHEA TODACHINY
Department of Veterans Affairs
Wheat Ridge
17
years of professional experience
Detail-oriented Office Support Specialist experienced in administrative functions and office management. Drives collaboration and results while adapting to changing needs. Skilled in project management, conflict resolution, and strategic planning, fostering a productive team environment. Strong organizational abilities and a collaborative approach enhance team operations and goal achievement.
Work History
Program Specialist / Contract Call Center Lead
10 Months- Coordinated program operations using VistA, CPRS, and SharePoint to maintain accurate records and workflows.
- Analyzed program data and prepared reports supporting policy compliance and leadership decisions.
- Oversaw daily call center operations, ensuring compliance with quality standards and performance metrics to enhance service delivery.
- Supervised and supported a team of 10 contract employees to maintain high performance and service quality.
- Provide real-time coaching, feedback, and performance evaluations to improve productivity and customer service.
- Trained staff on process updates, documentation standards, and customer service expectations.
- Communicated with veterans, clinicians, and administrative teams to resolve issues and route requests appropriately.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Office Manager
4 Months- Coordinated daily office operations, maintaining smooth workflow across scheduling, supplies, and administrative support.
- Handled confidential documents, maintaining organized digital and physical filing systems.
- Improved office procedures to increase efficiency and organization.
- Managed vendor communications and invoice processing, ensuring timely service delivery and accurate records.
- Coordinated incoming calls as first point of contact, enhancing customer experience.
- Provided customer service support and helped maintain positive client relationships.
- Opened and closed the office and supported daily administrative operations.
- Trained administrative staff on office procedures, software use, and internal communication standards.
Paralegal / Customer Service
1 Year 6 Months- Delivered customer service and administrative support, ensuring efficient office operations.
- Drafted, reviewed, and filed legal documents for litigation, discovery, and transactional matters.
- Facilitated client communication, managed records, and handled confidential information with discretion.
- Coordinated attorney support for hearings, depositions, and client meetings.
- Conducted legal research and summarized findings for case strategy and documentation.
- Managed case files, deadlines, and court calendars to maintain accurate matter tracking.
- Streamlined day-to-day office operations, maintaining organized files and documentation for easy access.
- Supported day-to-day office operations and maintained organized files and documentation.
Shipping Lead
1 Year 6 Months- Created shipping tags and coordinated outgoing shipments.
- Led daily shipping workflows to maintain accurate order fulfillment and on-time outbound processing.
- Coordinated pick, pack, and load activities to support efficient warehouse throughput.
- Maintained efficiency and accuracy in a production and shipping environment.
- Verified shipment accuracy against packing slips, labels, and purchase orders before dispatch.
- Trained new shipping associates on safety procedures, material handling, and quality standards.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
Administrative Assistant
11 Months- Supported payroll processes while ensuring accuracy of cash logs for financial integrity.
- Scheduled shipments and created commercial invoices in compliance with company policy.
- Handled invoicing and document scanning using FTP systems.
- Handled invoicing and document scanning via FTP systems to streamline document management.
- Maintained organized records to facilitate efficient general office operations.
- Coordinated executive calendars, meetings, and travel arrangements to support daily operational priorities.
- Managed correspondence, calls, and shared inboxes with prompt, professional communication.
- Organized filing systems, contracts, and administrative documents for easy retrieval.
Receptionist
7 Months- Managed multi-line calls, scheduled patient appointments, and routed messages to clinical staff.
- Provided front-desk support in a medical office setting.
- Coordinated patient check-in, verified demographics, and updated electronic medical records accurately.
- Processed insurance information, collected copays, and resolved front-desk billing questions professionally.
- Prepared daily appointment schedules, confirmed visits, and minimized gaps through proactive follow-up.
- Trained new front-desk staff on phone etiquette, scheduling procedures, and office protocols.
- Assisted with referral coordination, faxing records, and secure document handling.
- Called in prescriptions and ensured accuracy.
- Provided front-desk support in a medical office, facilitating a welcoming environment for patients.
Front End Supervisor / Courtesy Clerk / Scanning Clerk
1 Year 4 Months- Supervised front end associates, ensuring efficient cashier, bagger, and customer service operations.
- Closed store and executed end-of-day procedures, maintaining accurate financial records and store readiness for next day.
- Trained new team members on register procedures, store policies, and service standards.
- Enforced compliance with merchandising, cleanliness, and safety expectations across front end areas.
- Coordinated daily front end coverage, adjusting staffing to meet traffic patterns and priorities.
- Communicated with store leadership to address operational issues and improve service consistency.
- Balanced cash drawers, verified till accuracy, and supported secure cash-handling processes.
Education
High School Diploma
Skills
Data management
All Microsoft Office Programs
Performance evaluation
Training management
Team leadership
Staff evaluation
Organizational skills
Change management
Client relationship management
Proactive mindset
Administrative Support
Core Competencies
Administrative Support | Customer Service | Data Entry and Recordkeeping | Invoicing | Accounts Receivable | Accounts Payable Support | Payroll Assistance | Scheduling and Calendar Management | Shipping and Logistics Coordination | Filing and Document Management | Telephone and Receptionist Support | Cash Handling and Cash Logs | Microsoft Word | Microsoft Excel | Microsoft PowerPoint | Microsoft Access | FTP Document Scanning and Management | Collections and Account Follow-Up
Timeline
Program Specialist / Contract Call Center Lead
Department of Veterans Affairs
12.2025 - CurrentRead More
Office Manager
Webster Associates Inc.
05.2025 - 09.2025Read More
Paralegal / Customer Service
Acme Technologies Ltd.
03.2023 - 09.2024Read More
Shipping Lead
Purple Mattress Factory
08.2012 - 02.2014Read More
Administrative Assistant
DHL Global Forwarding
08.2011 - 07.2012Read More
Receptionist
Oasis Family Medicine
01.2011 - 08.2011Read More
Front End Supervisor / Courtesy Clerk / Scanning Clerk
Macey's
06.2009 - 10.2010Read More
Weber Basin High School
High School Diploma
Read More