Amanda Patterson
Monument,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Dental Hygienist
Clocktower Family Dental
10.2015 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Served as mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
Dental Hygienist
Tafolla And Hammack Family Dentistry
03.2022 - 05.2023
- Developed strong relationships with customers through high levels of customer service.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
Dental Assistant
Elevation Endodontics
04.2011 - 08.2013
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Bachelor of Science - Health Science And Administration
Colorado State University - Pueblo
Pueblo, CO05.2025
Associate of Science - Dental Hygiene
Pueblo Community College
Pueblo, CO05.2015
Skills
- Customer Service
- Medical billing and coding
- Appointment Scheduling
- Electronic Health Records
- Written Communication
- Verbal Communication
- Analytical Thinking
- Team Collaboration
- Multitasking
Timeline
Dental Hygienist
Tafolla And Hammack Family Dentistry
03.2022 - 05.2023
Dental Hygienist
Clocktower Family Dental
10.2015 - Current
Dental Assistant
Elevation Endodontics
04.2011 - 08.2013
Bachelor of Science - Health Science And Administration
Colorado State University - Pueblo
Associate of Science - Dental Hygiene
Pueblo Community College
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