AMANDA MARTI
Grand Junction
Summary
I have always found myself working in a Customer service based profession as I enjoy it.
I have good knowledge of how a successful business runs and I enjoy being part of a team that strives for excellence to make that happen.
I take true pride in any task at hand and will always do it to the best of my ability.
I feel I am hard working, honest, reliable and have great people skills.
I would be a great asset to a company looking for people to work for them that has the same desire to see the business succeed as they do.
I will always put my best foot forward.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Golden Gate
Palisade
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Groomer
JoAnn's Dogs
Whitewater
02.2014 - Current
- Bathed dogs and cats to remove fleas, ticks and other skin parasites
- Applied tick and flea preventatives following manufacture guidelines for animal safety
- Cleaned cat and dog ears to prevent ear infections
- Administered anal gland expression to prevent discomfort and infections in pets
- Trimmed nails using clippers and grinders
- Cut and styled pet hair according to client specifications to prevent matting and tangling
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals
Veterinary Technician
Orchard Mesa Veterinary Hospital
Grand Juntion
02.2005 - 01.2020
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Restrained animals to protect veterinarians from potential harm
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations
- Recorded symptoms and documented medical observations to inform treatment decisions
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed
Education
GED -
Grand Junction, CO05.1999
Skills
- Customer Service/Assistance
- Time management skills
- Cash Handling/Balancing
- Cleaning and sanitizine
- Work Ethic and Integrity
- Patience and Empathy
- Scheduling
- Professionalism and Courtesy
- Product restocking
- Product Knowledge
- Staff Training
- Inventory management
- Sales reporting
- Point-of-sale systems
- Conflict resolution
- Time management
- Scheduling shifts
- Problem solving
- Documentation and reporting
- Cost reduction
- Multitasking
Timeline
Assistant Manager
Golden Gate
12.2023 - Current
Groomer
JoAnn's Dogs
02.2014 - Current
Veterinary Technician
Orchard Mesa Veterinary Hospital
02.2005 - 01.2020