Emma Larson
Colorado Springs
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Sales Associate
Barnes Ace hardware
Colorado Springs
12.2020 - 08.2025
- Assisted customers with product selection and recommendations.
- Managed inventory levels and restocked shelves efficiently.
- Operated cash register and processed customer transactions accurately.
- Trained new sales associates on company policies and procedures.
- Resolved customer inquiries and provided exceptional service support.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
E-Commerce Specialist
Kroger
Colorado Springs
08.2024 - 04.2025
- Gather products for customer order with attention to freshness and quality
- Deliver and unload order to customer
- Handled customer inquiries regarding online orders and deliveries.
- Provided ongoing support for customers using the e-commerce platform.
- Canceled orders based on customer requests or inventory or delivery problems.
- Received and processed payments from customers using electronic transaction services.
Education
Tesla
Colorado SpringsSkills
- Customer relationship management
- Team training
- Inventory management
- Cash handling
- E-commerce platform support
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Reliable and punctual
- Excellent people skills
- Verbal and written communication
- Exceptional customer service
- Teamwork and collaboration
References
References available upon request.
Timeline
E-Commerce Specialist
Kroger
08.2024 - 04.2025
Sales Associate
Barnes Ace hardware
12.2020 - 08.2025
Tesla