Amanda Kell
Arvada
Summary
Compassionate healthcare professional specializing in patient relations, recognized for high productivity and efficient task completion. Expertise in conflict resolution, patient advocacy, and health information privacy practices. Strong communication and problem-solving skills enhance patient satisfaction and support healthcare objectives.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Surviellance Observer
Ameristar Casino
Black Hawk
03.2026 - Current
- Monitor gaming activities for compliance with regulations and company policies using camera systems.
- File online reports and daily logs
- Communicate with city, county, and state law enforcement, along with local EMS, to foster a safe gaming environment.
Back up Respite Provider, SLS, ILS, Base Site Manager
PARKER PERSONAL CARE HOMES
Lakewood
07.2007 - 2026
- Provided compassionate care to individuals with developmental disabilities.
- Coordinated transport for medical appointments, ensuring clients met responsibilities and maintained access to essential services.
- Administered medications as prescribed by physicians or nurses.
CSR - Customer Service Representative
General Dynamics Information Technology
Lawrence
05.2014 - 06.2015
- Resolved customer inquiries and complaints regarding Obama Care Act insurance coverage, enhancing client understanding and satisfaction.
- Troubleshot account issues and facilitated creation of new coverage plans, improving customer experience.
- Renewed insurance coverage to ensure ongoing customer satisfaction.
Breakfast / Overnight Manager
McDonald's
Arvada
06.2000 - 06.2013
- Provided exceptional customer service to enhance guest satisfaction.
- Ensured accurate cash handling, including drawer balances and daily deposits.
- Monitored grill operations and enforced food safety standards for compliance.
General Store Manager
Family Dollar
Arvada
06.2005 - 06.2008
- Oversaw store operations, including production, sales, and inventory management.
- Coordinated truck ordering, unloading, and stocking to maintain product availability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Phlebotomy
Phlebotomy Training Specialists
Thornton, Colorado03-2026
High school diploma -
Arvada High School
Arvada, CO05-2004
Skills
- Developmental disabilities experience
- Clinical safety education
- Customer service and support
- Phone etiquette
- Data gathering
- Typing proficiency
- Computer operation
- Medication administration
- Phlebotomy techniques
- Report writing
- Critical reading skills
- Body language analysis
- Clinical education
Certification
Certified Phlebotomy Training Specialist
Timeline
Surviellance Observer
Ameristar Casino
03.2026 - Current
CSR - Customer Service Representative
General Dynamics Information Technology
05.2014 - 06.2015
Back up Respite Provider, SLS, ILS, Base Site Manager
PARKER PERSONAL CARE HOMES
07.2007 - 2026
General Store Manager
Family Dollar
06.2005 - 06.2008
Breakfast / Overnight Manager
McDonald's
06.2000 - 06.2013
Phlebotomy
Phlebotomy Training Specialists
High school diploma -
Arvada High School