Amanda Johnson
Lakewood,CO
Summary
At Lakeview Senior Living, I
excelled in providing top-tier concierge services, enhancing resident satisfaction through exceptional customer service and effective problem-solving. Demonstrating a strong work ethic and adaptability, I significantly contributed to memorable events and seamless resident experiences, leveraging skills in event planning and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Concierge
Lakeview Senior Living
04.2023 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed residents inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest and resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized resident satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
- Managed reservations for exclusive events, increasing residents engagement and satisfaction.
- Responded to resident inquiries and complaints, resolving issues to maintain high service standards.
- Maintained high level of professionalism and discretion when dealing with residents and guests.
- Greeted guests upon arrival by providing warm welcome.
Theater Volunteer
Seneca High School
08.2019 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Voluntary Assistant
Springhill Senior Living Community
09.2016 - 07.2020
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Provided essential support during special events, resulting in seamless execution and increased attendance rates.
- Volunteered to help with special projects of varying degrees of complexity.
Education
GED -
Huntington Beach High Scool
Huntington Beach, CA06-1999
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Maintaining composure
- Detail-oriented approach
- Polite telephone etiquette
- Reliable punctuality
- Relationship building
- Time management
- Multitasking and organization
- Event planning experience
- Issue troubleshooting
- Emergency response
- Entertainment assistance
- Excellent communication
Timeline
Concierge
Lakeview Senior Living
04.2023 - Current
Theater Volunteer
Seneca High School
08.2019 - 12.2022
Voluntary Assistant
Springhill Senior Living Community
09.2016 - 07.2020
GED -
Huntington Beach High Scool
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