Microsoft Office
Amanda Evans
Lone Tree
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Operations Specialist
Bluefrog Plumbing + Drain of Denver
09.2023 - Current
- Contributed to day-to-day operations, managing tasks appropriately to ensure smooth workflow and timely completion of projects.
- Identified trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Tracked and reported on marketing campaign responses.
- Enhanced brand visibility by executing targeted marketing campaigns.
Practice Manager
Mountain Spine And Pain Physicians
05.2015 - 07.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Supervised team of 4-5 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
Medical Account Manager
Mountain Spine And Pain Physicians
10.2013 - 05.2015
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement and drive growth.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Presented professional image consistent with company's brand values.
- Continued to carry out daily duties of medical assistant and front desk associate
Medical Assistant/Front Office Associate
Mountain Spine And Pain Physicians
09.2011 - 10.2013
- Insurance verification, accurately collected patient responsibility based on coverage, obtained prior authorizations.
- Scheduled appointments, registered patients.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Reconciled daily cash and credit card transactions.
- Used Harris Caretracker EHR to maintain and update over 30 medical records daily.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associate of Applied Science - Limited Scope X-Ray Technology
Cambridge College
Aurora, CO 12.2006 - 06.2008
Skills
Policy and procedure modification
Documentation and control
Bookkeeping
Office management
Account Reconciliation
Credit and collections
Payroll
Workflow planning
Organizational skills
Relationship building
Excellent multi-tasking ability
Friendly nature
Software
Quickbooks
Harris Caretracker EHR (Electronic Health Records)
Volunteer
Bridge of Hope Greater Denver
- BOH Golf Classic 2023 and 2024 - Registration an Bid Catcher
- BOH No Place Like Home Gala 2024 - WineToss Wall
Acres Green Elementary
- Vision and Hearing Test volunteer
- Classroom volunteer
Mile High Calvary
- Women of Mile High Ice Breaker Committee
- Women's Spring Tea Food Prep and Run the Boutique
Timeline
Operations Specialist
Bluefrog Plumbing + Drain of Denver
09.2023 - Current
Practice Manager
Mountain Spine And Pain Physicians
05.2015 - 07.2023
Medical Account Manager
Mountain Spine And Pain Physicians
10.2013 - 05.2015
Medical Assistant/Front Office Associate
Mountain Spine And Pain Physicians
09.2011 - 10.2013
Associate of Applied Science - Limited Scope X-Ray Technology
Cambridge College
12.2006 - 06.2008
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