Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Dillow

Lakewood

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Colorado Discount Nutriton
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Kept store tidy, secure, and well-arranged to improve customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Kava Tender

Roots and Leaves
01.2023 - 05.2024
  • Prepared and served kava, kratom, and other non-alcoholic beverages in a welcoming, high-vibe environment focused on wellness and community.
  • Provided knowledgeable and friendly guidance on plant-based drinks, helping guests choose the best options for their desired experience or mood.
  • Educated customers on the effects, origins, and proper use of kava and related products, ensuring responsible consumption and informed decision-making.
  • Built meaningful rapport with regulars and first-time guests, fostering a safe and inclusive sober social space.
  • Actively promoted featured products and specials, increasing daily sales through genuine, trust-based customer interactions.
  • Maintained a clean, organized bar area and followed health and safety protocols related to beverage prep and service.
  • Collaborated with team members to support events, live music nights, and wellness-themed gatherings, enhancing overall customer experience.

Cold Food Prep Manager

Roca’s Pizza and Pasta
04.2022 - 12.2022
  • Oversaw all cold kitchen operations, including prep, plating, and presentation of salads, charcuterie, cold entrees, canapés, dressings, and sauces.
  • Led a team of prep cooks, delegating tasks and ensuring consistent quality and timing across all cold-line dishes.
  • Maintained strict food safety and sanitation standards, ensuring compliance with health codes and minimizing waste.
  • Designed and executed visually appealing platters and garnishes that aligned with brand aesthetics and seasonal menus.
  • Managed inventory and ordering for cold kitchen ingredients, reducing waste and optimizing cost efficiency.
  • Trained new kitchen staff in cold prep techniques, knife skills, portioning, and station organization.
  • Collaborated with executive chefs and event coordinators to customize cold offerings for private events, banquets, and catering services.
  • Streamlined prep processes to reduce downtime during service and ensure smooth transitions between shifts.
  • Maintained daily prep lists, rotation logs, and labeling systems to keep the cold station efficient and compliant.
  • Adapted quickly to high-volume service environments, ensuring consistent product quality during peak hours and special events.

Assistant Manager of Operations

Frontroom Pizzq
09.2021 - 04.2022
  • Supervised daily front- and back-of-house operations, ensuring smooth service, staff efficiency, and high-quality food standards.
  • Trained and coached new team members on customer service, safety procedures, and food prep techniques, contributing to improved staff performance and morale.
  • Handled customer issues promptly and professionally, maintaining positive guest experiences and encouraging repeat business.
  • Managed shift schedules, delegated tasks, and filled in wherever needed to keep service running efficiently during busy hours.
  • Monitored inventory levels, placed orders, and minimized waste to support cost-effective kitchen operations.
  • Enforced cleanliness, safety, and food handling standards in compliance with local health regulations.
  • Supported general manager with opening and closing procedures, cash handling, deposits, and daily sales reporting.
  • Assisted in marketing promotions and upselling initiatives to increase ticket averages and boost revenue.
  • Fostered a collaborative team environment focused on accountability, hospitality, and pride in the product.

Education

High School Diploma -

Green Mountain High School
Lakewood, CO
05.2021

Skills

  • Task prioritization
  • Problem solving
  • Friendly, positive attitude
  • Good with feedback
  • Always seeking improvement
  • Sales and margin programs

Certification

Nutrition Specialist

Timeline

Assistant Manager

Colorado Discount Nutriton
05.2024 - Current

Kava Tender

Roots and Leaves
01.2023 - 05.2024

Cold Food Prep Manager

Roca’s Pizza and Pasta
04.2022 - 12.2022

Assistant Manager of Operations

Frontroom Pizzq
09.2021 - 04.2022

High School Diploma -

Green Mountain High School

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Amanda Dillow