Amanda Cervantes
Colorado Springs
Summary
Epic IT Supervisor with 12 years of experience in Epic and a deep understanding of hospital standards and clinic processes. Skilled in collaborating with operations and leading technical teams to consistently deliver results. Known for fostering a collaborative team environment and achieving goals with reliability and efficiency. Adaptable to evolving needs, experienced in network administration, system maintenance, and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Epic Cadence IT Supervisor
University of Colorado Hospital
04.2019 - Current
- Oversea a team of 20+ analysts including Epic Applications- Cadence, Referrals, Hello World and MyChart Scheduling
- Coordinate staff planning to meet project and implementation timelines
- Partner with fellow Revenue Cycle leaders to accomplish system wide organizational goals.
- Responsible for holding one on one meetings with each analyst to keep manager and higher leadership updated on team’s current workload
- Lead yearly annual Career Conversation evaluations with employee providing feedback and helping them meet their individual goals
- Responsible for Knowledge Transfer Meetings and New Cadence Analysts Onboarding
- First point on contact for special projects that require investigation with integrated Epic Applications
- Continues to build and mentor analyst on Epic Cadence/ Referral Build for certain special projects and urgent optimizations and high priority projects.
- Work directly with UCHealth and Affiliate Operational Leadership to coordinate resources to accomplish their own operational goals
Epic Senior System Analyst- Cadence, Referrals, MyChart
University of Colorado Hospital
12.2012 - 04.2019
- MyChart- My Health Connection Direct Scheduling for Specialty Departments
- Created a project plan for strategy for bringing on return patient scheduling
- Developed, built and tested patient facing decision trees for online scheduling
- Facilitating Template Optimization Meetings with operational management and staff in preparation for online scheduling go lives
- Epic Cadence Implementation Team
- Five years of successful UCHealth Epic Implementation experience through exponential hospital expansion and growth
- Created implementation build sheets, documentation and new analyst training materials
- Developed and facilitated standing Cadence Implementation Meeting
- Lead Appointment Conversions for all major implementations
- Epic Referral Analyst Lead
- Mentor for all referral issues and questions
- Assisted on Auto Status Assignment Referral Project
- Partnered in build to revamp all RAC (Referral Authorization Center) Workqueues
- Other Miscellaneous Analyst Tasks/ Duties
- Support tickets- Troubleshoot user’s issues and requests
- Lead for Integrated Team Meetings: Chart Correction, Orders Integrated and Legal Medical Records
Cerner PowerWorks Trainer and System Support
Memorial Health System- Memorial Physician Network Business Office
10.2011 - 12.2012
- Administer all system training for all MPN Clinics
- Lead New Clinic, Re-Educational, and One-on-One Training
- Develop plans to implement new processes/ training within clinics
- Construct training agendas/ teaching plans for various diverse training classes
- Update and maintain system training manual and other education documentation
Administrative Support
Memorial Health System, Maternal Fetal Medicine
03.2008 - 10.2011
- Front desk receptionist role
- Prepped charts for future clinic days
- Reviewed charts for scanning and permanent filing
- Scheduled appointments for patients and maintained/ adjusted physician schedule blocks for entire
- Assisted Practice Manager with supervisory tasks by coordinating Continuing Education Presentations, organized travel/ lodging arrangements for various outreach clinics
Education
B.A. - Visual and Performing Art, Communication
University of Colorado
Colorado Springs, CO05.2009
Skills
- IT Resource Management
- Documentation and reporting
- Technical onboarding design
- Problem-solving abilities
- Team collaboration
- Organizational skills
- Effective communication
- Team development
- Adaptability and flexibility
- Relationship building
- Decision-making
Certification
- Epic Cadence
- Epic Referrals
Timeline
Epic Cadence IT Supervisor
University of Colorado Hospital
04.2019 - Current
Epic Senior System Analyst- Cadence, Referrals, MyChart
University of Colorado Hospital
12.2012 - 04.2019
Cerner PowerWorks Trainer and System Support
Memorial Health System- Memorial Physician Network Business Office
10.2011 - 12.2012
Administrative Support
Memorial Health System, Maternal Fetal Medicine
03.2008 - 10.2011
- Epic Cadence
- Epic Referrals
B.A. - Visual and Performing Art, Communication
University of Colorado
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