Amalia Moore
Severance
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Senior PFS Rep
Banner Health MdAnderson
08.2022 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Front Desk Receptionist
Banner Health MdAnderson
04.2022 - 08.2022
- Greeted and admitted patients and caregivers upon arrival
- Screened calls from patients and loved ones to help callers reach correct extensions
- Registered patients, routed documentation, and escorted individuals to procedure locations
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Addressed concerns quickly to avoid lasting issues
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Took patient information and scanned into EMR
Radiology Coordinator
Radiology Imaging Associates
10.2019 - 10.2021
- Scheduled patient exams around availability of physician
- Improved clinical operations by coordinating with team clinicians
- Issued intake and new patient forms, office policies, and legally-required documents
- Moved patients through registration process and prepared for clinical staff to maximize patient flow
- Scanned reports, patient consent forms, and chart forms into patient record
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Welcomed patients, pharmaceutical reps, and other visitors to doctors office
- Supported medical unit by answering multi-line phones and providing clerical support.
Front Office Assistant Imaging
Banner Health
06.2017 - 10.2019
- Proofed documents and organized records, reports, and files
- Responded to customer inquiries via email and telephone
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Operated photocopiers, scanners, voicemail systems, and facsimile machines
- Answered phones, greeted visitors, and answered basic visitor questions
- Distributed mail and ordered supplies.
Patient Access Representative
UCHEALTH Medical Center Of The Rockies
11.2011 - 05.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
Internal Medicine Recptionist
Greeley Medical Clinic
Greeley
08.2006 - 11.2008
- Compiled data from various sources into organized reports for management review.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Used company badging system to create badges for new employees and visitors.
- Scheduled space or equipment for special programs, meetings and conferences.
Medical Front Office Receptionist
Monfort Children's Clinic
Greeley
01.2004 - 06.2006
- Kept medical records and correspondence current and accurate to maintain smooth operations
- Explained fees and patient financial responsibility, and informed patients of existing balance due
- Took patient information and scanned into EMR
- Moved patients through registration process and prepared for clinical staff to maximize patient flow
- Scanned reports, patient consent forms, and chart forms into patient record
- Compiled complete patient record with all admission, transfer, and discharge information
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
- Verified patient demographic data, forms, and insurance information.
Education
High School Diploma -
Centennial BOCES
Greeley04.2004
Bachelor of Science - Health Care Administration
Colorado Christian University
Loveland, COSkills
- Co-payment collection Interview patients
- Medical terminology Patient service management
- Customer service HIPAA compliance
- Insurance Information Oversight
- Referral Tracking
- Outpatient Procedures
- Electronic medical records
- Prior authorization
- Insurance verification
- Team collaboration
- Data entry proficiency
Languages
3
Timeline
Senior PFS Rep
Banner Health MdAnderson
08.2022 - Current
Front Desk Receptionist
Banner Health MdAnderson
04.2022 - 08.2022
Radiology Coordinator
Radiology Imaging Associates
10.2019 - 10.2021
Front Office Assistant Imaging
Banner Health
06.2017 - 10.2019
Patient Access Representative
UCHEALTH Medical Center Of The Rockies
11.2011 - 05.2017
Internal Medicine Recptionist
Greeley Medical Clinic
08.2006 - 11.2008
Medical Front Office Receptionist
Monfort Children's Clinic
01.2004 - 06.2006
High School Diploma -
Centennial BOCES
Bachelor of Science - Health Care Administration
Colorado Christian University
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