Detail-oriented and results-driven professional with over 10 years of experience in administrative support, compliance, and employee and customer relations. Skilled in managing FMLA processes, coordinating leave requests, and maintaining accurate records in alignment with federal, state, and organizational policies. Strong communicator with a proven ability to address employee concerns, ensure confidentiality, and deliver consistent results in fast-paced environments. Proficient in Microsoft Office Suite and database systems, with a commitment to improving processes and supporting organizational goals.