Alyssa Riek
Greeley
Summary
Driven business school graduate and merchandising professional experienced in customer service, sales, management, marketing, and retail operations. Detail-oriented, organized, and adept at handling multiple priorities with accuracy in fast-paced work environments.
Overview
8
8
years of professional experience
Work History
Teller I
First Interstate Bank
10.2023 - Current
- Processing a wide variety of retail banking transactions for personal and commercial customers.
- Maintaining a balanced cash drawer daily and resolving discrepancies to provide accurate data regarding cash flow.
- Providing excellent customer service and answering customer inquiries regarding account balances, transaction history, interest rates, etc.
- Maintaining accurate records of customer interactions and transactions in line with bank procedures using Premier Navigator and 360View.
Customer Experience Lead: Operations
Victoria's Secret
05.2023 - 10.2023
- Drove sales by providing excellent customer service through expert product knowledge.
- Handled and documented large amounts of cash accurately for deposits, change orders, and pay ins/outs, as well as reconciled discrepancies.
- Analyzed metrics and linked results to behaviors and actions to drive sales.
- Lead sales floor through team selling, personal selling, and observing and coaching sales staff in the moment.
- Managed payroll and adjusted associate schedules as necessary to ensure coverage.
- Supported operational excellence through maintaining visual standards, organization, and merchandise availability.
- Executed shipment, floorsets and product launches to brand standard.
Sales Associate
Victoria's Secret
03.2022 - 05.2023
- Promoted to TAP keyholder positions several times during holiday season and for interim/peak coverage.
- Accurately processed customer transactions with variety of tender types and maintained exact register counts.
- Provided excellent customer service by offering expert sizing and product knowledge, and linking to relevant merchandise.
Director of Merchandise
Colorado Eagles
08.2017 - 08.2021
- Oversaw entire merchandise department for AHL hockey team, including online and three retail locations.
- Developed merchandise plans and yearly budget to purchase accurate amounts of new inventory and meet revenue goals.
- Designed product lines from a variety of merchandise vendors while ensuring overall brand consistency.
- Set up new point-of-sale (POS) system and developed new store website.
- Received and priced new inventory with appropriate margins, and input and maintained accurate counts and SKU's in POS system.
- Executed pricing strategies, sales promotions and markdowns, both online and in-store, to reach financial targets.
- Recruited, hired, and trained all sales staff for retail stores.
- Expanded brand equity and sales opportunities by building relationships with, and selling inventory to, third-party retailers.
Ticketing Account Executive
Colorado Eagles
08.2017 - 07.2020
- Sold single game, partial-season, and full-season ticket packages to contribute to team's revenue and game attendance goals.
- Built relationships with fans and local businesses to expand sales pipeline and promote long-term growth.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained positive relationships with ticket holders through periodic customer service calls and account servicing.
- Collected information and completed contracts with ticket holders, verifying payments and special needs.
- Manually processed scheduled payments for ticket holders.
Social Media Coordinator
University Relations, University of Northern Colorado
07.2016 - 01.2017
- Marketed the Monfort College of Business to students, alumni, and other audiences through engaging social media activity and interactions.
- Regularly monitored and updated several social media pages, including Twitter, Facebook and Instagram.
- Organized and developed monthly social media calendars for each platform.
- Coordinated with university faculty and other sources to obtain and share relevant content.
- Analyzed target market and tailored social media posts accordingly to best engage followers.
Education
Bachelor of Science - Business Administration - Marketing (Magna Cum Laude)
University of Northern Colorado
Greeley, CO2016
Skills
- Cash Handling
- Sales and Customer Service
- Merchandising
- Marketing Strategies and Analytics
- Social Media Management and Content Coordination
- Management and Leadership
- Product Design and Purchasing
- Inventory Management
- Analyzing Profitability
- Implementing Pricing Strategies
- Social Media Management and Content Coordination
- Microsoft Office Suite
Timeline
Teller I
First Interstate Bank
10.2023 - Current
Customer Experience Lead: Operations
Victoria's Secret
05.2023 - 10.2023
Sales Associate
Victoria's Secret
03.2022 - 05.2023
Director of Merchandise
Colorado Eagles
08.2017 - 08.2021
Ticketing Account Executive
Colorado Eagles
08.2017 - 07.2020
Social Media Coordinator
University Relations, University of Northern Colorado
07.2016 - 01.2017
Bachelor of Science - Business Administration - Marketing (Magna Cum Laude)
University of Northern Colorado
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